System controlled by data bearing records

ABSTRACT

A system controlled responsive at least in part to data read from data bearing records is operative to cause vehicle repair parts to be determined and furnished. Data read by a reader from a tag associated with a damaged vehicle is used to determine vehicle identifying data. A repair estimate calculation circuit (RECC) operates responsive to the read data to produce a needed parts record (NPR). The records produced by the RECC are operative to cause a vehicle repair entity (VRE) to be furnished the vehicle repair parts.

TECHNICAL FIELD

Exemplary embodiments include systems controlled by data bearing recordswhich may be classified in CPC G 06 K 17/00; USPC 235/375.

BACKGROUND

Vehicle collisions are a common occurrence. Repairs often must be madeto restore the vehicle to operating condition and to repair the cosmeticappearance of the vehicle to restore its value. Repair parts to repairthe damaged vehicle must be identified and furnished to a vehicle repairentity (“VRE”) in order to accomplish making the repairs. Systems andmethods for identifying the vehicle and proper repair parts for thedamaged vehicle and furnishing the correct parts to the VRE may benefitfrom improvements.

SUMMARY

Exemplary embodiments include systems and methods by which repair partsnecessary for the repair of damaged vehicles are determined andfurnished to a vehicle repair entity responsive to data bearing records.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a schematic view showing exemplary steps that are carried outin connection with repair of a damaged vehicle.

FIG. 2 is a schematic view that shows the entities involved in therepair of a damaged vehicle and the activities of each.

FIG. 3 is a schematic view of an exemplary system that is used inconnection with providing vehicle collision repair parts.

FIG. 4 is a schematic view of functional elements included in partspricing circuitry (PPC) of an exemplary system.

FIG. 5 is a schematic view of exemplary logic flow associated withproviding authorized access to the functions of the PPC by a repairestimate calculation circuit (RECC) associated with a collisionestimating system (CES).

FIG. 6 is a listing of exemplary program objects utilized by the PPC inconnection with communication with an RECC.

FIGS. 7, 8, 8A, 9, 10, 11, 12, 13 and 14 describe the objects listed inFIG. 6 and the fields associated with each.

FIG. 15 is a schematic view listing the methods associated with theobjects described in FIG. 6.

FIG. 16 is a schematic view representing the methods and logic flowsexecuted in a session between an RECC and the PPC of an exemplaryembodiment.

FIGS. 17, 18, 18A, 19, 20, 20A, 20B, 20C, 21, 21A, 22, 22A, 22B and 22Cdescribe exemplary methods which are carried out in connection with theinteraction between the PPC and an RECC and includes examples of therequests and results associated with each.

FIGS. 23 and 23A describe an exemplary batch process which can be usedwith the exemplary PPC to process large amounts of needed parts records(NPRs) through the PPC to obtain parts pricing data.

FIG. 24 shows exemplary session communications and logic flow of the PPCin conjunction with an auto dealer parts order circuit (ADPOC) forpurposes of gaining authorized access to functions of the PPC and forpurposes of fulfilling parts orders

FIG. 25 is a listing of program objects of the PPC with methods that areinvoked in communication sessions with an exemplary ADPOC.

FIG. 26 is a listing of methods associated with the objects listed inFIG. 25 and the functions carried out by each.

FIG. 27 is a schematic view of session communications and logic flowcarried out between the PPC and an exemplary ADPOC.

FIGS. 28, 28A, 29, 29A, 30 and 31 are schematic descriptions of each ofthe objects referred to in FIG. 25.

FIGS. 32, 32A, 32B, 33, 34, 34A and 35 are schematic descriptions of themethods that are invoked by the objects listed in FIG. 25 with examplesof requests and results associated with each.

FIG. 36 is a schematic view listing types of collision parts which areprocured and delivered to vehicle repair entities through operation ofthe exemplary embodiment.

FIG. 37 is a schematic view showing factors that are considered inconnection with program logic of the PPC to determine pricing associatedwith collision parts.

FIG. 38 is a schematic view showing factors that are utilized by theprogram logic associated with the PPC to determine collision partspricing information and the source of the data utilized in connectionwith the program logic.

FIG. 39 shows schematically options for interfacing with the PPC forpurposes of determining pricing for collision parts.

FIG. 40 is a schematic view listing the work flow of an auto dealer inconnection with quoting, ordering and processing rebates related tosales of collision parts.

FIG. 41 is a schematic view showing different processes by which theexemplary PPC interfaces with other systems for purposes of providingpricing for vehicle collision parts.

FIGS. 42-45 disclose exemplary output screens produced through operationof the PPC.

FIG. 46 shows schematically options for an ADPOC to produce invoices forcollision parts.

FIG. 47 is a schematic view related to the import of data stored by thePPC into an ADPOC function.

FIG. 48 is a schematic view representing options by which an auto dealermay present claims to the manufacturer of the OE part for reimbursementrelated to the dealer's sales of such parts.

FIG. 49 is a schematic view showing the streamlined methodology for thesubmission of rebate claims to the vehicle manufacturer for OE partssold by the auto dealer.

FIG. 50 is a schematic view describing methods by which the PPC may beoperated to help an operator of an ADPOC to sell an OE part to a vehiclerepair entity when a non-OE part has originally been specified.

FIGS. 51, 51A and 52 are a schematic view describing program logiccarried out by the PPC in connection with facilitating the substitutionof an OE part for a non-OE part otherwise specified.

DETAILED DESCRIPTION

Referring now to the drawings and particularly to FIG. 1, there is showntherein schematically a series of activities that are carried out inexemplary embodiments in connection with the repair of collision damageto vehicles. In an exemplary arrangement, the damage to the vehicle isfirst evaluated as represented in step 10. As represented in step 12,the evaluation proceeds to determine which parts of the vehicle need tobe replaced. This includes, for example, determining that bumpers, sheetmetal, window glass, lights, bezels, fascias and other items have beendamaged to the point of a requirement that they must be replaced. Suchparts may include both parts that are visible as well as parts that arenot visible such as parts that are in the frame and substructure of thevehicle such as suspension struts, steering boxes, shift linkages,control arms, etc.

The sources of available repair parts and the cost thereof aredetermined as represented by step 14. The cost of labor is alsodetermined as represented in step 16. Labor costs include the necessarydismantling of the damaged parts, repair of the components that can berepaired that were originally associated with the vehicle, replacingparts that cannot be repaired with the replacement parts, and also doingthe necessary painting and other cosmetic work that is required torestore the value of the vehicle to its pre-collision status.

As represented by step 18, a vehicle repair entity (VRE) must beretained to do the work necessary to repair the damaged vehicle. In somecases, the vehicle repair entity is the same entity that conducts theevaluation of what needs to be replaced. In other instances, theindividual or entity that owns the vehicle selects the VRE to do thework. In still other instances, an insurance company or other entitythat pays for all or part of the repairs selects the VRE. Once the VREis selected, the VRE must acquire the necessary repair parts to performthe repairs. In some instances, the VRE has some discretion as to thesource of the repair parts. In other instances, the VRE may be requiredto acquire the parts from the sources that have been specified by aninsurance company, leasing company or other entity that has submittedthe repair order for the vehicle. In many cases the VRE is free toprovide better quality parts than may have been specified in the repairorder. This may be done, for example, to avoid having to rework andadjust non-OE parts and to promote customer satisfaction. Finally oncethe VRE has prepared all the necessary parts, the repairs are carriedout as represented in step 22. Exemplary embodiments may includefeatures like those described in U.S. Provisional Application 62/193,178filed Jul. 16, 2015 the disclosure of which is incorporated herein byreference in its entirety.

As represented in FIG. 2, the entities involved in a repair activityoften include a company responsible for payment such as an insurerrepresented 24. The company will generally obtain information fromsuppliers such as auto dealers, after market suppliers, suppliers ofused parts such as salvage dealers, organizations who calculate theamount of labor to perform work and other activities associated withrepairs. As previously mentioned, such responsible companies arefrequently responsible for preparing estimates of costs associated withthe repair of damage as well as repair orders that are given to vehiclerepair entities. Such companies are also generally responsible for allor at least a portion of the costs associated with conducting repairs.

The vehicle repair entity schematically represented 26 is most often a“body shop” or a “collision center” that has the capability to repairdamaged vehicles. In some cases, the VRE may be an independent entity.In other situations, the VRE may be part of a dealer network. This mayinclude an auto dealer network including a body shop portion of therepair center associated with an auto dealer that sells and services thevehicles of a particular auto manufacturer. Sometimes the body shop ofan auto dealer that sells one brand of vehicle will repair other brandsof vehicles that it does not sell. In other situations, the VRE mayinclude repair centers operated by franchisees or other networks of suchsuppliers.

As previously mentioned, it is the VRE's responsibility to procure theparts necessary to repair the damaged vehicle. The parts used to repairdamaged vehicles most desirably include new original equipment (OE)parts that are made under the auspices of the vehicle manufacturer thatmanufactured the vehicle. Such OE parts are available for purchase fromauthorized sellers of such parts including auto dealers such as autodealer 28 who sells new vehicles made by the manufacturer as well as OErepair parts from that manufacturer. It should be understood that thereference to auto dealers herein may refer to dealers in vehicles of anytype such as for example trucks, motorcycles, and recreational vehicles.Auto dealers also generally engage in the business of servicing vehiclesmade by the manufacturer that the dealer represents as well as otherbrands. As previously mentioned, vehicle dealers may also perform theVRE function to repair damaged vehicles.

New OE parts for collision repairs are generally procured by making apurchase from the auto dealer 28. Commonly the auto dealer will have awarehouse or other stock which has an inventory of vehicle repair partsthat are available for purchase. These parts which the auto dealer hasin stock are purchased from the vehicle manufacturer 30 or amanufacturer authorized source so that the auto dealer has a variety ofcollision repair parts readily available. For parts that the auto dealer28 does not have immediately available that a VRE requests, the autodealer may order such parts and have them delivered by the vehiclemanufacturer 30. It should also be noted that commonly vehiclemanufacturers provide certain rebates and incentives to their dealers inconnection with the sale of items. This includes the sale of collisionparts. Thus for example the auto dealer 28 may pay a “dealer price” tothe auto manufacturer 30 in order to obtain a collision part (forexample, a right front fender for a 2013 Buick Regal). However, when theauto dealer later sells that part to an end user the auto dealer willreceive a rebate from the manufacturer for having made the subsequentsale of that part. Such sales may be to a body shop or other VRE, forexample. Alternatively the sale may be made by the auto dealer to theperson owning the vehicle that is repaired by the auto dealer in theirVRE operation. Of course it should be understood that these salesscenarios are exemplary.

Referring again to FIG. 2, VREs also may acquire repair parts from anaftermarket parts supplier 32. Aftermarket parts suppliers 32 aregenerally independent of auto manufacturers. They produce parts thathave “will fit” functionality with OE parts. Such aftermarket parts aregenerally ones for which the vehicle manufacturer does not have patentprotection or other form of protection to prevent reproduction.Aftermarket parts suppliers will generally produce an aftermarket partcorresponding to an OE part when there is sufficient demand for the partdue to the number of collision situations for the types of vehicles thatuse the part. Often aftermarket parts are less expensive than thecorresponding OE part. Further aftermarket parts sometimes do not havethe same function, fit and finish quality as an OE part that they aremeant to replace. This can require the VRE to have to invest labor toimprove the properties of the aftermarket part so it can besatisfactorily used to repair the damaged vehicle. However, in somecases, the VRE does not have discretion to use an aftermarket part inlieu of an OE part. This may be, for example, in situations where theowner of the vehicle or the insurance company that insures the vehicledetermines that the vehicle is sufficiently new, has low mileage or is aparticular model for which aftermarket parts are not acceptable. Suchpolicies help to preserve the value of the designated vehicle.

Another source of parts for VREs are salvage and/or auto recyclingoperations 34. Salvage and/or auto recycling operations which aresometimes referred to “junkyards” provide used parts. Most often theused parts are from a vehicle that has been totaled and scrapped but onwhich the particular part was not significantly damaged such that it canbe reused. Used parts can have highly variable quality. Further the useof the used parts by the VRE may require the VRE to engage insignificant part remediation in order to restore the part to asatisfactory fit and finish. However, used parts often have a lowerprice than aftermarket or OE parts.

In each case, the vehicle repair entity 26 will acquire the parts neededfor repairing the vehicle and will make the appropriate payments to theentities who supply the parts. In some cases, for a particular repair,the VRE may acquire parts from all types of sources including OE partsfrom dealers, aftermarket parts from aftermarket resellers and usedparts from auto salvage/recycling operations.

FIG. 3 represents an exemplary system that is used to provide collisionparts to vehicle repair entities and which can be operated to moreefficiently deliver such parts and provide for higher quality vehiclerepairs.

A damaged vehicle requiring repairs 36 is shown schematically. Theexemplary system includes a repair estimate calculation circuit (RECC)38. The exemplary RECC is utilized by an entity that evaluates thedamage to the damaged vehicle 36. In the exemplary embodiment, the RECCcomprises one or more circuits including data processors which forpurposes hereof corresponds to any electronic device that is configuredvia circuit executable instructions that can be implemented in eitherhardware circuits, software, firmware or applications that are operativeto enable the circuits to process data and carry out the other actionsdescribed herein. For example, the circuits may include circuits thatcorrespond to one or more or a combination of a CPU, FPGA, ASIC or anyother integrated circuit or other type of circuit that is capable ofprocessing data. The processors may be included in a computer, server orother type of electronic device. Further, the RECC may include datastores that correspond to one or more of volatile or non-volatilememories such as random access memory, flash memory, magnetic memory,optical memory, solid state memory or other devices that are operativeto store computer executable instructions and data. Computer executableinstructions may include instructions in any of a plurality ofprogramming languages and formats including, without limitation,routines, subroutines, programs, threads of execution, objects,methodologies and functions which carry out the actions such as thosedescribed herein. Structures for the RECC may include, correspond to andutilize the principles described in the textbook entitled MicroprocessorArchitecture, Programming, and Applications with the 8085 by Ramesh S.Gaonker (Prentice Hall, 2002), which is incorporated herein by referencein its entirety. Of course it should be understood that these circuitstructures are exemplary and in other embodiments, other circuitstructures for storing, processing, resolving and outputting informationmay be used.

In the exemplary arrangement RECC is operated to determine the repairparts necessary to repair the vehicle 36 that has been damaged in thecollision. In order to carry out this function, the exemplary RECC mayexecute collision estimating programs that are commercially available toindicate all of the parts that make up the various areas of vehiclesthat may be damaged in collisions and to provide the part numbers orother identifying information associated therewith. Such commercialprograms may be utilized by an estimator or other personnel for purposesof comparison to the damaged vehicle to note which parts have beendamaged and require replacement. The RECC generallyincludes input andoutput devices included therewith, such as an output device in the formof a screen 40. Input devices such as for example a keyboard 42 and amouse 44 or a touch screen may be utilized to provide inputs to the RECCso as to provide inputs thereto. The RECC may also include or be inoperative connection with one or more readers. Such readers may includea bar code reader, an RFID tag reader, a camera or other image capturedevice or other device capable of reading indicia. Exemplary embodimentsmay include circuit executable instructions which are operative toanalyze read indicia such as captured image data, resolve datacorresponding thereto, and provide output signals corresponding to theindicia such as signals corresponding to alphanumeric or othercharacters that are read through operation of the reader. In someexemplary instructions an RECC may be operative to determine the damagedparts that require replacement based on analysis of a plurality ofimages of the damaged vehicle.

Circuit executable instructions that may be utilized in connection withan RECC sometimes cause such systems to be referred to as collisionestimating systems (CES). CES instructions may provide not only theability to identify and designate needed repair parts to replace partsthat have been damaged, but also the amount of labor that is required toremove damaged parts, repair damaged parts to be reused, to install newparts and to perform other functions such as painting, clear coating,sound deadening and the like. It should be understood that in somearrangements, CES instructions may be utilized to determine the natureof damage incurred both to chassis, body and mechanical components ofthe vehicle and identify the necessary components for the repair ofeach.

As represented in FIG. 3, in some arrangements the RECC may comprise astationary device located in a vehicle repair entity facility or in afacility which has the function of estimating vehicle damage. However,in alternative arrangements the RECC may comprise or be in operativeconnection with one or more portable terminals which have the capabilityto be taken to a location of a damaged vehicle or otherwise used on aportable basis. Such portable terminals may include, for example, WiFior other wireless interfaces so as to enable the communication thereofwith other components of the system as later described herein. Forexample in some exemplary arrangements, the RECC may be in the form of aportable handheld device 46 which includes a reading device whichcomprises a camera 47. Some portable devices may be multi-functiondevices that are capable of performing multiple functions in addition tofunctions associated with the RECC. Other types of portable devices mayinclude specially designed configurations such as the portableestimating terminal 48 shown. Estimating terminal 48 may include outputand input devices operable by a user. Such input devices may include oneor more readers. Such readers may include readers such as a camera orother image capture device, bar code readers, RFID tag readers or otherreaders suitable for reading optical, RF or other forms of indicia. Ofcourse it should be understood that the RECC devices shown are exemplaryand in other arrangements, other approaches may be used.

In some exemplary embodiments the portable device included or associatedwith the RECC is operable to utilize the reader associated therewith toread one or more tags 49 which are in operative connection with thedamaged vehicle. The tag or tags in exemplary arrangements are usable toprovide vehicle identifying information which may include or be usableto identify repair component identifying information associated with thedamaged vehicle. For example in some exemplary arrangements the tag mayinclude vehicle identifying indicia in the form of a VehicleIdentification Number (“VIN”). The tag may include alphanumeric or otheroptically readable characters which comprise the VIN. One or more imagesincluding VIN data may be captured through operation of a camera orother optical reader on the portable device or other reader in operativeconnection with the RECC. Character recognition circuit executableinstructions operable in connection with RECC are operative to resolvedata which corresponds to the characters in the VIN data. In exemplaryembodiments the RECC is operative to utilize the characters of the VINto determine vehicle identifying data, such as the vehicle make, modelyear, model, engine type, manufacture date, manufacture location,vehicle color, vehicle transmission type, vehicle suspension features,trim levels, option packages, and other characteristics or optionsincluded on the vehicle at the time of manufacture. Of course theseexamples of vehicle identifying data that can be determined using theVIN characters are exemplary. In exemplary arrangements the vehicleidentifying data corresponding to the indicia on the one or more tagscan be determined based on stored data included in one or more datastores associated with the circuits of the RECC. Alternatively theportable device may be selectively operative to communicate with otherdevices and systems which enable the resolution of vehicle identifyingdataresponsive to the read indicia.

In other arrangements the reader may be operative to read machinereadable indicia from one or more tags. Such tags may include one or twodimensional bar codes which correspond to information usable todetermine one or more items of vehicle identifying data. Such indiciamay be read through operation of the reader in operative connection withthe RECC. The RECC may then be operative to resolve the characters orother data corresponding to the read indicia responsive to circuitexecutable instructions. The RECC is then operative to resolve thevehicle identifying data corresponding to the read indicia.

For example in some arrangements vehicle components are marked with barcode tags or other indicia which identify the vehicle and/or theparticular part. In some exemplary arrangements the indicia may be readfrom a damaged part in order to determine the one or more repair partsneeded to repair the damaged vehicle. In alternative arrangementsindicia including lists of components used in connection with assemblyof a vehicle may be included in or on the vehicle. The indicia may beread from such build sheets which correspond to tags for purposes ofdetermining vehicle identifying information which is usable to identifyrepair components.

In some exemplary arrangements indicia may be read through operation ofthe at least one reader in the form of RF signals. For example in someexemplary arrangements, vehicle components or assemblies may includeRFID tags which provide indicia to a reader in the form of RF signalsthat can be used to resolve vehicle identifying data. Alternatively orin addition, electronic control modules or other circuitry associatedwith components in the vehicle may be interrogated through RF or otherelectronic signals, and caused to provide outputs which correspond tovehicle identifying data and other information usable to identify neededvehicle repair parts. Such interrogatable components will also beconsidered to be tags for purposes hereof. In some exemplary embodimentssome control modules may include internal diagnostic capabilities whichcan produce outputs that can be interpreted to identify circuits orother connected components or modules which have been damaged andrequire replacement. Alternatively or in addition the information storedin control modules or other devices may include information regarding alevel of use or wear of components, data which includes the extent ofusable component life or other information that is useful in determininga need for repair or replacement of certain vehicle components. Ofcourse these approaches are exemplary and depend on the capabilities ofthe components of the damaged vehicle.

In other exemplary arrangements, the tags which are read throughoperation of the reader may include license plates, fleet vehicleidentification stickers or other things which include readable indiciaand which can be used to resolve vehicle identifying data. In exemplaryarrangements the data resolved in response to the indicia read by thereader is usable by the RECC to obtain the vehicle identifying data andother data. Such tag data may be used to query a public or privatedatabase in order to obtain VIN data which can be used to obtain otheritems of vehicle identifying data. In other arrangements the readindicia may be used to recover other information which may be held by afleet operator, manufacturer or other company in order to obtain thevehicle identifying data which is usable to identify needed repairparts. Of course these approaches are exemplary.

In exemplary embodiments the RECC is operative responsive to inputs toproduce a needed parts record (NPR). In some exemplary arrangements theNPR is generated through operation of the RECC or CES responsive to VINor other vehicle identifying data. In some exemplary arrangements thevehicle identifying data is resolved responsive to indicia read throughoperation of the reader. Alternatively in other arrangements vehicleidentifying data may be manually input to the RECC through at least oneinput device. In other arrangements data is input both manually orthrough operation of one or more readers.

In some exemplary arrangements the RECC and/or CES is operativeresponsive to the resolved vehicle identifying data, to provide displayoutputs on a terminal screen or display which corresponds to repairparts and/or other components or items which may be needed in connectionwith repair of the damaged vehicle. In some exemplary arrangements theRECC is operative to provide screen outputs responsive to the vehicleidentifying data including drawings, exploded views, bills of material,schematics or other information related to components which comprise theparticular vehicle which has been damaged. Such schematic informationmay be presented based on the vehicle identifying data and storedinformation in data stores associated with the RECC. In otherembodiments the data to produce screen outputs may be obtained from oneor more data sources remote from the RECC and accessible through one ormore networks. In other embodiments data may be obtained from controlmodules or other items on the damaged vehicle

In exemplary arrangements the operator of the RECC is enabled to provideselection inputs which cause the display of drawings, lists or othergraphics which show vehicle components in the area of the vehicle wheredamage has occurred. In exemplary arrangements the user is enabled toselectively view or receive identifying information regarding componentsin the damaged area. In some exemplary arrangements the user is enabledto provide selection inputs that identify the needed repair parts. Suchinputs may include providing touch screen inputs on a portable terminalor pointer and mouse click inputs on a stationary terminal. Responsiveto such inputs the exemplary RECC is operative to produce the NPR, whichin the exemplary embodiment includes descriptions and part numbers forneeded repair parts. In other exemplary arrangements the RECC may be inoperative connection with augmented reality displays and input deviceswhich may be utilized to provide operators of the RECC with additionalinformation that may facilitate producing the NPR. For example suchaugmented reality displays may present transparent or exploded views ofcomponents that can be visible to the user through the displays whenviewing the damaged vehicle from various angles or perspectives. In someexemplary arrangements operators may use input devices such as tactileinput gloves, eye tracking cameras or other input devices to select thedisplayed components that require replacement. In some exemplaryembodiments the user may be able to selectively manipulate the presentedaugmented reality information to make it easier to identify the repairparts which make up a given assembly. This may include the capabilitiesto selectively expand or change the orientation of the presentedinformation, for example. Using the input devices the operator of theRECC may be able to provide inputs that facilitate producing the NPR forthe damaged vehicle.

In some arrangements the RECC is operative to include in the NPR indiciacorresponding to vehicle identifying data. Such data may include forexample, the vehicle make, model, year, VIN and other data. Such otherdata may include for example, the mileage of the vehicle, the statewhere the vehicle is located, the VRE, the entity responsible for thecost of repairs or other information that is required by the RECC to bemanually input or otherwise read or resolved from other data, andincluded in the NPR. Of course as previously discussed the RECC mayoperate to estimate other costs such as time and labor costs associatedwith replacing the identified parts in the NPR and repairing othercomponents. Of course these features are exemplary and in otherembodiments other, different or additional features and functions may beprovided.

As represented schematically in FIG. 3, the RECC can communicate in oneor more networks indicated 50. In exemplary arrangements the network 50may include one or more electronic communication networks through whichdevices may communicate in the manner hereinafter described. Suchnetworks may include wired or wireless communication networks, RFnetworks, satellite networks or other suitable networks for providingcommunications. Private networks may be used for communications oralternatively widely available public networks such as the Internet maybe utilized in connection with exemplary embodiments. It should beunderstood that a single network is shown in FIG. 3 for simplicity forcommunication with numerous devices. However, this is exemplary andembodiments may utilize numerous different interconnected communicationnetworks.

In the exemplary system shown in FIG. 3, one or more vehicle repairentities communicate in the system through a respective VRE circuit,schematically represented 52. The exemplary VRE circuit 52 may includeone or more circuits including processors and data stores of the typespreviously described in connection with the RECC. The VRE circuit 52includes input and output devices schematically represented 54 whichenable operators of the VRE circuitry to provide inputs and receiveoutputs therefrom. The VRE circuitry is configured to communicate withthe other devices included in the system through the one or morenetworks 50. The VRE circuit may also include portable terminalsincluding readers like those previously described.

The exemplary system further includes an auto dealer parts order circuit(ADPOC) 56 and another ADPOC 58. Each ADPOC structure is comprised ofcircuits which may include processors and data stores of the typespreviously described in connection with the RECC. ADPOC 56 has input andoutput devices 60 included therewith. Likewise ADPOC 58 has input andoutput devices 62 included therewith. Such input devices may includekeyboards, computer mice, microphones, touch screens or other types ofsuitable input devices. Output devices may include displays of varioustypes or other suitable output devices for conveying information tousers and/or other connected devices. Each ADPOC is operated by arespective auto dealer for purposes of identifying, pricing and orderingcollision vehicle repair parts as will be described in greater detailhereinafter. Each ADPOC may operate programs and other circuitexecutable instructions associated with a dealer management system(DMS). DMS systems may be operated by auto dealers to perform thefunctions that are commonly associated with auto dealerships. Thisincludes operations like preparing invoices, managing inventory andother dealer functions. The capabilities of different DMS systemsdepends on the nature of the type of program that is used.

Each ADPOC is in operative connection with the one or more networks 50.The functions carried out by an exemplary ADPOC will be later discussedherein in detail.

In the exemplary system schematically represented in FIG. 3, the autodealer associated with ADPOC 56 is associated with a particular vehiclemanufacturer. In the exemplary arrangement, the auto dealer functions asthe sales outlet for the vehicles manufactured by the respectivemanufacturer and also sells the original equipment (OE) parts that themanufacturer produces for its vehicles. The manufacturer with which theauto dealer who operates ADPOC 56 is associated, operates at least onemanufacturer fulfillment circuit schematically indicated 64. Circuit 64is comprised of circuitry which may include processor structures anddata store structures of the types previously described in connectionwith RECC. The manufacturer fulfillment circuit 64 includes input andoutput devices 66 which may be of the types previously described. Theexemplary manufacturer fulfillment circuit 64 is configured tocommunicate in the one or more networks 50. Further in the exemplaryarrangement the manufacturer fulfillment circuit 64 may also be in moredirect communication with its dealers ADPOC 56 through an alternativedirect network 68. Such a network 68 may be a nonpublic network that themanufacturer uses to communicate with its dealers. Such dealer networksmay be utilized to enable dealers to place orders for products andservices with the manufacturer. Alternatively or in addition, suchnetworks may be utilized to update service diagnostics, communicateinformation regarding service bulletins, disseminate information aboutrecalls, implement promotional incentives, manage inventory betweendifferent dealers or otherwise perform functions that the manufacturercarries out in conjunction with its respective dealer network. Of courseit should be understood that these functions are merely exemplary ofthose types of functions and activities that an auto manufacturer maycarry out in conjunction with its dealers.

Similarly the dealer operating the exemplary ADPOC 58 is associated witha different vehicle manufacturer. The manufacturer operates amanufacturer fulfillment circuit 70 which has a structure and featureslike those previously described in connection with circuit 64. Theexemplary manufacturer fulfillment circuit 70 includes input and outputdevices 72. The manufacturer fulfillment circuit communicates with theone or more networks 50 as well as in a network 74 which is used tocommunicate with its dealer organizations.

It should be understood that the exemplary system shown in FIG. 3 issimplified and that generally systems may involve numerous entities thatoperate respective RECC devices, numerous different VRE entities thatoperate VRE circuits, numerous different dealers associated withdifferent manufacturers of vehicles and who supply collision parts forthe vehicles that their respective associated manufacturers haveproduced.

The exemplary system further includes at least one parts pricing circuit(PPC) 76. The exemplary PPC is comprised of circuits which may includeprocessors and data stores having the structures like those described inconnection with the RECC. The exemplary PPC includes one or more inputand output devices schematically represented 78 like those previouslydiscussed. In the exemplary arrangement, the PPC may comprise circuitrywhich is referred to herein as mypricelink.com or MPL which is operatedby OEConnection of Richfield, Ohio. Of course, this arrangement isexemplary and in other embodiments, other arrangements and structuresincluding distributed processing structures or networks may be utilizedto perform the functions described herein in connection with the PPC.

In the exemplary arrangement the PPC operates as described in greaterdetail hereafter to provide pricing for vehicle repair parts tooperators of RECC system devices for purposes of preparing estimateswhich are alternatively referred to herein as repair orders, that areused by companies such as insurers responsible for payments and otheroperators of collision estimating systems. The exemplary PPC is alsooperative to enable auto dealers utilizing their respective ADPOC torecover information regarding repair parts which are associated withestimates and pricing records for damaged vehicles. Such records may berecovered in response to inquiries by vehicle repair entities or otherentities who require such parts to make repairs. The dealer may utilizetheir ADPOC to identify the needed parts and place the requisitions ororders for such parts so that they are furnished to the VRE responsiblefor repair of the vehicle. Further the exemplary PPC may be utilized toenable the dealer to provide to the VRE a higher quality part such as anOE part, at a price that is equal to or better than an aftermarket orused part that has been specified in an estimate to be used inconnection with repair of the vehicle. Further the exemplary PPC may beoperative to track additional rebates or incentives that a respectiveauto manufacturer may offer to a dealer in connection with reducing theprice for collision parts as necessary to meet the competition of alower priced aftermarket or used part that has been specified originallyin connection with the repair activities for a vehicle. Further theexemplary PPC can perform the additional functions and capabilities thatare described herein.

FIG. 4 shows schematically the functional makeup of the exemplary PPC76. In the exemplary arrangement the PPC comprises circuit structuresincluding processor structures 80 that may be of the types previouslydescribed. The exemplary PPC further includes data stores 82 having thestructures of the types previously described. Further the exemplary PPCincludes interface circuitry which is suitable for enabling the PPC tocommunicate with input and output devices. Interface circuitry is alsooperative to enable the PPC 76 to communicate with other devices throughthe one or more networks 50. The exemplary PPC may also include othercircuitry 86 such as integrated circuits that are operative to performadditional functions such as security functions. This may include forexample encryption capabilities, the storage of digital signaturesand/or certificates, public or private encryption keys, or othersuitable structures. Such circuitry 86 may also include security devicessuch as a trusted programming module (TPM) as well as other circuitryassociated with achieving the desired operations of the PPC.

As schematically represented in FIG. 4, the exemplary data stores 82include stored circuit executable instructions which are in the form ofprogram instructions that can be executed by the circuitry of the PPC.Such functions may include, for example, instructions which limit accessto the functions performed by the PPC to certain authorized devices orusers which are schematically indicated 88. Other exemplary instructionsinclude program objects associated with determining parts pricing andcommunicating with external devices. Such instructions are schematicallyindicated 90. The exemplary PPC also includes instructions associatedwith the logic associated with applying discounts and rebates for partsfor which prices are provided. This is represented schematically byinstructions 92. Of course these instructions are merely illustrative ofsome of the high level instructions that may be included in theexemplary PPC data stores and in other arrangements, different, otherand/or additional types of instructions may be utilized.

The exemplary data stores 82 further include stored instructionscorresponding to records. Such records may include, for example, recordsregarding different parts which can be priced through the systemschematically indicated 94. Other records may include recordscorresponding to companies or other payors who pay for collision parts.These records schematically indicated 96 may commonly include theidentity of the company or other payor. They also include policies,rules and requirements of such entities. Such policies, rules andrequirements may include, for example, a requirement that only OE partsbe used on certain vehicles. Such requirements may be designated by themodel year, make, model type, mileage or other factors associated with agiven vehicle that is to be repaired. Such policies may mandate that forvehicles which fall within certain criteria, no aftermarket or usedparts may be utilized in connection with the repair. However, for othervehicles the policies reflected in the records 96 may authorize the useof some such parts or particular parts which the company has determinedare of suitable quality. Further in some exemplary arrangements companyinstructions included in the records may indicate that within certainstates, cities or other geographic regions, certain requirementsassociated with the repair parts must be followed. For example there maybe restrictions on the use of aftermarket parts to make repairs withincertain states. Further, the company may have policies that mandate theuse of only OE parts for vehicles that remain under lease. Additionalpolicies may not permit the installation of used parts that originatefrom certain states or from certain suppliers. Numerous differentrequirements of entities who are responsible for specifying thecharacter of parts that can be utilized in connection with makingrepairs may be included in the data and instructions represented byrecords 96.

Further in the exemplary arrangement the data stores 82 includeinterchange records schematically represented 98. In exemplaryembodiments the interchange records may correspond to the interchangebetween OE parts and aftermarket parts. Thus for example such recordsmay specify for a given OE part the one or more aftermarket parts thatare available. Such records may also include other information regardingsuch parts such as specifications, sources, prices, countries of originor other fit or finish parameters associated with such parts. Suchinterchange records may also include parts designation information whichenables deciphering part numbering systems used by OE and aftermarketmanufacturers so as to determine which parts may be substituted forothers. Further exemplary arrangements may also include informationregarding used parts that may be available from different sourcesincluding interchange information such as which used parts fromdifferent models of vehicles may be substituted for an aftermarket or anOE part which may be identified as usable on a vehicle that is in needof repair. Of course the information in the records 98 is exemplary andin other arrangements, other types of instructions may be included.

The exemplary PPC further includes records related to authorized usersand/or user devices schematically indicated 100. Exemplary user records100 may be utilized for limiting access to only authorized users of thePPC. Such user records may also include information concerningactivities by the users including the submission of parts pricing dataand the creation of parts pricing records (PPRs) or other estimate datathat has been stored on the system in association with vehicles to berepaired.

The exemplary PPC further includes parts pricing records (PPRs)schematically indicated. In the exemplary arrangement the parts pricingrecords comprise instructions which correspond to the data associatedwith the repair of a damaged vehicle including the repair parts thatwill need to be acquired to achieve the repairs. In exemplaryarrangements, the partspricing records may include indicia correspondingto a data set of information produced through operation of a collisionestimating system which specifies more than the particular vehicle forwhich the parts are needed and the parts. For example such records mayinclude information about the responsible payment company, labor ratesand estimates for repairs and other repair information. Such informationmay also include information about the vehicle repair entity who willperform the repair activities, non-OE parts that have been specified forthe repair and other information that is pertinent to the repairactivities that will be conducted to restore the damaged vehicle tooperational condition.

Of course it should be understood that the exemplary types ofinstructions, records, structures and other features, functions andcapabilities of the PPC 76 are exemplary and in other embodiments,different capabilities, structures, functions, data records andoperational capabilities may be utilized.

In the exemplary arrangement, the PPC is operated responsive to the NPRdata to provide parts pricing for purposes of estimating the costassociated with the parts necessary to repair a damaged vehicle. PPC isfurther operative to produce a parts pricing record (PPR) associatedwith the damaged vehicle or other situation for which the pricing isprovided, and to store the associated data so that it can be reviewed,revised and recovered by authorized users of the system. The exemplaryPPC further uses the data from the auto manufacturer regarding the partsand other data and pricing logic in order to provide a price that isappropriate for the given situation associated with the damaged vehicle.This pricing is in many cases specific to the particular vehicle, thestate in which it is located, the company or other entity responsiblefor payment and other factors. This specific pricing is delivered forpurposes of calculating the estimated cost to repair the vehicle to avehicle repair entity (VRE), payment responsible company or otheroperator of a collision estimating system (CES), is stored by the PPC inparts pricing records.

In the exemplary arrangement, an auto dealer who is subsequentlyrequested by a vehicle repair entity to supply the OE parts that weremade by the vehicle manufacturer for purposes of repairing the damagedvehicle, may recover and review the parts pricing record (PPR)associated with the particular vehicle stored in the PPC. The autodealer can utilize their ADPOC to review the parts, the pricing quotedand other information about the particular parts. Such other informationmay include, for example, the dealer cost, costs at which such parts arecommonly sold at a discount to other entities in the trade such as bodyshops, and other information such as any rebates or incentives that themanufacturer provides to its dealers in connection with the sale of theparticular parts.

Further in the exemplary embodiment the PPC is operative to enable theauto dealer from which OE parts are being requested, to review anyaftermarket parts or used parts that have been specified for the repair.The exemplary PPC is operative to provide to the auto dealer informationabout original equipment parts that correspond to the aftermarket orused parts that could be offered as a higher quality substitutetherefor. The exemplary PPC further provides the opportunity for furtherdiscounts for such OE parts that can be substituted and furnished inplace of aftermarket or used parts to the VRE, along with additionalincentives that can be offered to enable the dealer to meet thecompetition. This enables the dealer to offer to the VRE the option toacquire a new manufacturer OE part to use in the repair of the vehicleat a price that is at least as low as that of the aftermarket or usedpart that has been specified. This enables VREs to opt to select suchhigher quality parts which may avoid the need for them to conduct reworkor otherwise deal with imperfections in the fit or quality ofaftermarket or used parts. In an exemplary arrangement if the VRE electsto acquire the OE part instead of the aftermarket or used part, theexemplary PPC enables the ADPOC to be utilized for purposes of modifyingthe parts pricing record PPR data associated with the damaged vehicle toreflect the use of the OE part.

Further in the exemplary arrangement, the PPC is enabled to deliver datato the dealer's ADPOC so that the orders for the desired parts can beissued and the parts furnished or otherwise delivered to the VRE.Further in the exemplary arrangement the PPC is operative to enable theauto dealer who has been authorized to provide a discount on an OE partin order to meet the lower priced competition of an aftermarket or usedpart, to obtain the additional rebate compensation offered by themanufacturer in connection with achieving the sale of the OE part. Inthe exemplary arrangement the PPC is usable to enable the processing ofthe rebate request so that the auto dealer that achieved the sale of theOE part that was not originally specified, can receive the additionalcompensation and maintain a more suitable margin of profitability inconnection with the sale of the part.

Of course it should be understood that these functions of the exemplaryPPC are those of an exemplary arrangement and in other arrangements,different, fewer or additional functions may be carried out by a PPC.Further in other arrangements the PPC may include a number ofdistributed circuits and devices which carry out certain of thefunctions that have been described herein in connection with a singlePPC.

Thus in the exemplary arrangement the system represented in FIG. 3 willmost commonly be operated in connection with preparation for repair of adamaged vehicle by an entity associated with an RECC determining theparts necessary to repair the vehicle. This will be done through theoperation of the collision estimating system (CES) instructions that maybe operated in the RECC to identify the particular parts and partnumbers of parts that have been damaged. Of course as previouslydiscussed, in exemplary arrangements such CES systems will generatenumerous identifying items of information associated with the vehicle,the company associated with paying for the repairs and numerous otheritems of information in addition to the repair parts needed.

Once the repair parts that are needed have been determined in a mannerlike that previously discussed, the RECC will operate to send a neededparts record (NPR) through the one or more networks 50 to the PPC 76.The exemplary needed parts record includes the identifying informationassociated with the vehicle as well as identifying information for eachof the parts that will need to be procured by the VRE before the vehicleis repaired. Of course as will be subsequently explained, generally notonly the parts data will be included in the NPR that is sent to the PPC,but other information associated with the vehicle and its repair willalso be included.

The exemplary PPC receives the NPR information from the RECC. Responsiveat least in part to the NPR and the information therein, the PPC isoperative to cause a parts pricing record (PPR) to be produced. The PPRincludes data corresponding to at least some of the parts that areincluded in the NPR that will be needed for the repair of the vehicle.The exemplary PPC also causes at least one unique identifier to beassociated with the PPR. The unique identifier (ID) can be utilized torecover the PPR. In some exemplary embodiments this may be an assignedgenerated quote number or other system number. Further additionalidentifiers may be associated with the PPR. For example, in exemplaryarrangements the VIN associated with the vehicle, an identifierassociated with the entity requested the PPR, or other data may beutilized as an identifier or designator for the particular PPR recorddata. Once the PPR is generated, it is stored through operation of thePPC in the one or more data stores associated with the PPC. The PPRrecord data is also made accessible by the PPC to the RECC whichrequested the part data including parts pricing. This enables the RECCto produce a repair order record which in some arrangements may be inthe form of an estimate or other document that corresponds to the repairof the damaged vehicle. In the exemplary arrangement the repair orderrecord includes one or more of the ID values that are associated withthe PPR in the records of the PPC. In the exemplary arrangement, therepair order record is utilized by the company responsible for payingfor repairs, the vehicle repair entity or other entity to document theestimated cost of parts, labor and other activities associated with therepair of the particular vehicle. Further in an exemplary arrangementthe repair order record and PPR data may include information concerningany aftermarket or used parts that may have been specified for use inconnection with the repair of the particular vehicle.

To achieve the repair of the damaged vehicle, the exemplary system isoperative to assign the repair order record from a RECC to a vehiclerepair entity (VRE). The repair order record may be assigned in anynumber of different ways. In some arrangements the repair order isgenerated by a printer on paper and delivered to a body shop that willdo the work. In some exemplary arrangements the VRE may operate the RECCthat is used to produce the NPR in accordance with requirements thathave been established by the insurance company or other entity that isresponsible for payment for the repairs. Alternatively or in addition,the repair order record may be generated by the VRE who will perform therepair work. Alternatively or in addition, the repair order record maybe generated and sent electronically through the one or more networks 50to the VRE circuit associated with the VRE who is retained to performthe repair activity.

Alternatively in some exemplary arrangements the repair order record maybe generated by a RECC and disseminated to a number of differentprospective VREs who could perform the work for purposes of determiningones which may be able to perform the repair activity in a more timelymanner or based on other criteria that meet the needs of the vehicleowner and/or the company responsible for payment. For example insituations where the owner of the damaged vehicle is entitled to areplacement vehicle during the period of repair, the company makingpayment for the repairs may be interested in finding the VRE that can dothe repairs the most rapidly so as to minimize the replacement vehicleexpense. Of course such assignment of repair order records is merelyexemplary and other factors and procedures may be utilized.

In an exemplary repair situation, the VRE who receives the repair orderrecord is responsible for procuring the parts necessary to achieve therepairs. In such circumstances, the VRE contacts an auto dealer who cansupply the OE parts specified in the repair order record. This may bedone in some situations electronically. The one or more networks 50 maybe used, for example, by the VRE circuit associated with the VREassigned to repair the damaged vehicle, to contact a selected autodealer through an electronic message including identifying correspondingto the particular ID associated with the PPR stored in the PPC. In somearrangements the VRE circuit may be enabled to communicate with adealer's ADPOC for purposes of causing the ADPOC to recover the PPRassociated with the particular vehicle, and to request electronicallythat the dealer through communication with the ADPOC furnish theindicated parts. Alternatively in other arrangements the VRE who hasreceived the repair order record associated with the damaged vehicle maycontact the dealer via phone and indicate the particular vehicle, quoteID, VIN or other information that will enable the dealer to recover thePPR associated with the vehicle from the PPC.

When the auto dealer that the VRE wishes to deal with is contacted aboutthe parts needed for the repair, the auto dealer utilizes the ADPOC torecover the PPR from the PPC associated with the damaged vehicle. In theexemplary arrangement the PPR will include data corresponding to themanufacturer's OE parts that have been specified in the repair orderrecord for use in the repair of the vehicle. In the exemplaryarrangement the PPR will also include the pricing and other data thatwas calculated by the PPC for the repair parts and included in the PPR.

In the exemplary arrangement, the PPC will operate responsive at leastin part to data included in the PPR to provide to the ADPOC of thedealer who has been selected to furnish the parts, additionalinformation associated with the parts. This may include the dealer'scost to obtain the parts as well as data corresponding to any rebates orincentives that the manufacturer offers in conjunction with the sale ofthe OE repair parts. Further in some exemplary arrangements the PPC willoperate to cause an indication to the dealer through the ADPOC a tradeprice or industry discounted price that is normally offered to personsin the trade, such as body shops and repair facilities. The trade priceenables the VRE to make a profit on the sale of the parts thatcorresponds to the difference between the trade price and the partsprice that the VRE was authorized to charge for the parts based on therepair order record. Further in the exemplary arrangement because thedealer through the ADPOC can review the dealer's cost plus rebates andother incentives that are associated with the sale of the part, thedealer is enabled to evaluate whether it may be appropriate to offer theVRE an additional discount or other incentive to purchase additionalthings that are needed for the vehicle repairs from the dealer. Thismight include acquiring OE parts as substitutes for certain aftermarketparts that have been specified in the repair order record, and which thedealer can convince the VRE to buy from the dealer because of theadditional discount. Further the dealer through the ADPOC may utilize anadditional discount capability to have the VRE purchase other thirdparty items, for example tires that might be needed for the vehiclerepair, through the dealer. Of course these scenarios are exemplary.

Further in exemplary arrangements the PPR data that is presented to thedealer through the ADPOC may include aftermarket or used items that havebeen specified for the repair of the vehicle. The exemplary PPC operatesto analyze identifying data associated with such aftermarket or useditems (sometimes referred to herein as N-parts) and provide informationto the ADPOC on the corresponding new OE parts that are available fromthe dealer. The exemplary PPC further operates in accordance with itsprogramming as later discussed, to determine whether a corresponding newOE part can be furnished by the dealer in place of the N-part for aprice that is no greater than the N-part. The exemplary PPC furtheroperates in accordance with its programming to display a price on ascreen or other device associated with the ADPOC that can be offered forthe corresponding OE part in place of the N-part along with anadditional rebate that the manufacturer of the OE part is prepared tooffer to the dealer, if the OE part is sold to the VRE at the discountprice indicated.

In the exemplary arrangement the dealer has the opportunity to offer theVRE the OE part made by the manufacturer at a price that is at or belowthe price indicated that the VRE would have to pay to purchase theN-part. Generally a VRE would be interested in such an opportunity asthere is a much lower risk of quality and rework problems associatedwith an OE part compared to an N-part. Further the dealer is enabled tooffer a greater discount but also receive the rebate indicated whichassures the dealer a reasonable profit margin on the sale of the OE partthat is substituted for the N-part.

In the exemplary arrangement if the VRE chooses to purchase the OE partin lieu of the N-part, the dealer through corresponding inputs andoperation of the ADPOC may change the PPR associated with the vehicle inthe one or more data stores associated with the PPC. Further theexemplary ADPOC is operative to process an order from the VRE for the OEparts that the VRE has decided to order from the dealer. Further in theexemplary arrangement, the ADPOC is operative to generate electronicallythe paperwork that will cause the requested OE parts to be furnished tothe VRE. This is done either through requisitions to supply the partfrom the dealer's own inventory or from a warehouse or similar operationoperated by the vehiclemanufacturer. For example in some exemplaryarrangements the ADPOC may be operative responsive to the PPR togenerate one or more fulfillment records. In exemplary arrangements thefulfillment records include data corresponding to the repair parts to befurnished by the dealer to the VRE. In exemplary arrangements thefulfillment records may include human readable indicia which includesdata corresponding to part numbers, part descriptions, the VIN or ID,and address or other data associated with the VRE and address or otherdata associated with the auto dealer. In some exemplary arrangements thefulfillment records may also include machine readable indicia thatcorresponds to repair parts included on the fulfillment record. In someexemplary arrangements the machine readable indicia may include barcodes or other indicia that is usable to identify and collect eachvehicle repair part. In some exemplary arrangements the machine readableindicia is usable to identify storage locations for parts as well as theparts that are stored in a warehouse or similar facility. In someexemplary arrangements an automated system or semi-automated systemincludes suitable readers and is operative to gather the repair partsbased on correspondence between the machine readable indicia in thefulfillment record and the machine readable indicia associated with thestored repair part packaging and/or locations. In such a system thereaders may be in operative connection with a movable collection cartand/or automated picking or conveying structures to engage and movedesired repair parts including the machine readable indiciacorresponding to data included in the fulfillment record, and to collectsuch parts together for furnishing to the VRE either via pick up by theVRE or by delivery to the VRE via a carrier. In some exemplaryarrangements the ADPOC may be operative to cause the generation offulfillment records at multiple warehouse or other part storagelocations in situations where the repair parts are not all in inventoryat a single location. In some arrangements the fulfillment records maybe operative to cause the repair parts to be furnished directly to theVRE such as by delivery through a carrier, while in other arrangementsthe parts may be collected by or shipped to the auto dealer whofurnishes the parts to the VRE. Of course it should be understood thatthese approaches are exemplary and in other embodiments other approachesmay be used.

In other exemplary arrangements the RECC the may generate an NPR thatincludes parts identifying data only for OE parts. In this way the RECConly makes available to the PPC information about the OE parts that areplanned to be used in repairing the damaged vehicle. The non-OE partssuch as aftermarket or salvage N-parts may not be listed in the NPR asthe entity operating the RECC expects such N-parts to be obtained fromlower cost non-OE parts sources.

In such system arrangements an exemplary PPC may operate to causeanalysis of the OE parts included in the NPR, and determine other OEparts that are likely to be usable in the repair of the damaged vehicle.The PPC may include or communicate with suitable circuitry which isoperative to analyze the parts identifying data for the requested OEparts in the NPR, and from this information determine the nature of therepairs that are likely needed to restore the damaged vehicle tooperating condition. For example, if the parts identifying data for theOE part includes a headlight bezel, the PPC may operate to determine theother OE parts that are likely to be utilized in connection with makingthe repairs to the vehicle that include the replacement of the headlightbezel. In making the determination the PPC may include functionalitysimilar to that in the RECC to make determinations as to partsidentifying data for other repair related to a specified repair part orspecified groups of parts. Further, exemplary arrangements of the PPCmay be operative to utilize accessed data regarding available N-partsfor purposes of determining N-parts that were likely specified by theRECC for purposes of making the repairs.

In the exemplary alternative arrangement the PPC is operative togenerate a supplemental parts record (SPR) which includes partsidentifying data for the OE parts that are likely to be usable in repairof the damaged vehicle, but that were not part of the NPR sent to thePPC. An exemplary arrangement the PPC is operative to store the SPR inassociation with the ID that is stored in association with the PPR. Insome arrangements the SPR may be a part of the PPR. In this way theauthorized dealer of the manufacturer of the damaged vehicle is enabledto recover the parts identifying data associated with the PPR as well aswith the SPR when the parts in the PPR are ordered for use by the VRE.This may provide the dealer who orders the parts through operation ofthe ADPOC to offer to the VRE OE parts as substitutes for the N-partsthat were likely originally specified through operation of the RECC.

In some exemplary arrangements the parts identifying data in the SPR isassociated with reduced pricing as well as a rebate amount that is madeavailable by the manufacturer based on the dealer's sale of the OE part.In this way the dealer is offered an incentive to provide the OE part asa substitute for the RECC specified N-parts. The PPC may also operate toaccess stored data associated with labor costs associated with reworkingof N-parts in order to make such N-parts usable in the vehicle repair.The PPC may utilize this data in calculating pricing for OE partsincluded in the SPR. The SPR may also include the data usable by thedealer to demonstrate the use of the OE part is more cost effective.

In some exemplary arrangements the PPC may be operative to utilizeinformation provided with the NPR to include the OE parts identifyingdata in the SPR. Such information that may be utilized may include theentity responsible for payment of the repairs to the damaged vehicle.For example information associated with the programming of the PPC mayutilize the information regarding the payment responsible entity todetermine a suitable pricing level that may be offered for OE parts thatwould cause the entity responsible for payment to prefer the OE partsover N-parts. In other exemplary arrangements information regarding themodel, mileage or location of the damaged vehicle may be usable forpurposes of determining the OE parts and/or associated pricing that maybe suitable for purposes of identifying parts not listed in the NPR thatare intended to be purchased from non-OE sources, and the pricing thatwould be sufficiently competitive to have the VRE purchase the OE partinstead of the N-part.

In still other exemplary embodiments the PPC may operate in accordancewith its associated instructions to include parts identifying data forOE parts in the SPR data for the damaged vehicle. For example in somesituations the damaged vehicle may include a luxury or performancevehicle for which the vehicle manufacturer makes available parts whichhave higher performance than the direct replacement parts produced bythe manufacturer. For example, some manufacturers providehigh-performance parts which may be installed as upgrades on certainhigh-performance or luxury vehicles. Alternatively manufacturers ofcertain types of industrial work vehicles may offer higher performanceparts which offer greater durability or longer useful life than themanufacturer's direct replacement parts for the parts originallyinstalled on the vehicle. In some exemplary arrangements the PPC mayoperate in accordance with its programming to identify OE parts forwhich the manufacturer makes available higher performance parts whichcan be used in the repair or upgrade of the damaged vehicle. In suchcircumstances the PPC may operate in accordance with its programmedinstructions to include in the SPR the parts identifying data for theupgraded parts. Of course these approaches are exemplary and otherembodiments other approaches may be used.

In still other exemplary arrangements the PPC may operate in accordancewith its programming to determine if the identifying data for thedamaged vehicle corresponds to a vehicle that is subject to anunperformed manufacturer recall repair. In exemplary arrangements thePPC may be operative to make this determination through communicationwith one or more systems associated with the respective vehiclemanufacturer such as circuits 64 and 70 previously discussed. Suchcircuits or other accessible data may be usable to determine that thedamaged vehicle is subject to such unperformed recall repairs. Inresponse to such determination an exemplary PPC may be operative toinclude in the SPR the parts identifying data for the OE parts that areusable in completing the unperformed recall repair. Such SPR data may beuseful to the dealer in that the dealer can obtain the additionalrevenue for performing the recall repair for the manufacturer on thedamaged vehicle. This may be done at the time of making such repairs ifthe dealer is acting as the VRE for purposes of repairing the vehicle.Alternatively the dealer may offer to work with an independent VREmaking repairs for purposes of completing the recall repairs inconnection with returning the damaged vehicle to service. Of coursethese approaches are exemplary and in other arrangements otherapproaches may be used.

In other exemplary arrangements the damaged vehicle may have operationaldata related thereto stored in one or more remote vehicle operation datadatabases. In some exemplary arrangements such databases may includeinformation that is reported wirelessly directly from the vehicleconcerning operation of the vehicle. Such reporting systems may operateto automatically report operating parameters, part conditions,environmental conditions, parts replacement activity, or otherinformation to a system that is operated by or under the auspices of thevehicle manufacturer. Such systems may include or be integrated with asystem operated by the vehicle manufacturer to track repairs that aremade through authorized dealer service organizations to the particularvehicle.

In some exemplary arrangements the remote vehicle operation data may beanalyzed responsive to the PPC to determine parts associated with thedamaged vehicle that are near the end of the normal operational life ofthe part. For example in an electrically powered vehicle, one or morebattery cells may have a rated useful life which includes a number ofcharge and/or discharge cycles. Other vehicle components may havelimited operating lives based on environmental conditions to which theyare exposed or other conditions which can be tracked for purposes ofidentifying when the components are nearing the end of the expectedservice life. Other operation data or performance parameters, such asvoltages, amperages, response times, charging rates, operatingtemperatures and other measurable aspects of components may include datawhich correspond to values or changes which indicate a near end-of-lifecondition for the particular vehicle part.

In exemplary arrangements the PPC may communicate with one or morecircuits in operative connection with a remote vehicle operation datadatabase that includes information regarding prior operation of thevehicle that is currently in a damaged condition. The PPC may operate toaccess data which identifies parts on the damaged vehicle that are in anear end-of-life condition based on the vehicle operation data,independent of damage caused to the vehicle in the accident or othercircumstances that has necessitated the current repair. Responsive atleast in part to determining that at least one vehicle component is nearthe end of its life based on the vehicle operation data, the PPC isoperative to include parts identifying data for the parts near the endthe expected life to be included in the SPR. In exemplary embodimentsthe PPC is operative to include in the SPR additional data that explainsthe life cycle status of the part and the basis for replacing the partin conjunction with repair of the damaged vehicle. Such arrangements mayavoid labor costs or other costs associated with replacing parts thatare going to need to be replaced in the relatively near future, andwhich can be changed less expensively in conjunction with making repairsto the damaged vehicle. Of course these approaches are exemplary and inother embodiments other approaches may be used.

In exemplary embodiments systems may also be utilized for purposes offacilitating the distribution and management of inventories of repairparts which are needed to repair damaged vehicles. Such systems may beoperated to assure that dealers of vehicle manufacturers have sufficientquantities of OE repair parts available for purposes of making repairson vehicles in a timely manner.

In exemplary arrangements factors which are statistically likely toresult in a need for certain types of vehicle repair parts may beanalyzed through operation of one or more circuity or systems associatedwith the vehicle manufacturer or other supplier of repair parts. Forexample, systems may operate to determine the expected deer populationin a given geographical region based on weather conditions and otherfactors. Such weather conditions may reflect availability of food, coldweather related population reductions and other factors that are usableto determine or estimate changes in deer population in a givengeographical area. Such other factors may include available data on thenumbers of hunting licenses issued, information on numbers of deer takenand the sex of the deer taken, and other available or estimated data onfactors that impact the deer population. Based on historical data on thenumber of accidents involving vehicle collisions with deer in a givenregion, and the calculated change in deer population based on weatherand other measured or estimated factors, an anticipated number ofvehicle repair parts needed to repair vehicles involved in collisionswith deer can be calculated. The calculation is based on the types ofmanufacturer produced vehicles registered to users in the region, andthe parts that typically need to be replaced on such vehicles as aresult of a collision with a deer. Such parts commonly include hoods,windshields, bumpers, grills, airbags, headlights and front fenders.

In exemplary embodiments a calculation circuit operated by or for thebenefit of the vehicle manufacturer can produce statistical models whichinclude estimates of the quantities of the particular OE parts that areexpected to be needed in a given time window based on the factors thatimpact the deer population in a given region. Based on these circuitcalculated estimates, the needed quantities of OE parts can bemanufactured in advance and made available in dealer inventories or inregional warehouses in order to meet the demand for such repair parts atthe time that the collisions occur. In this way the vehicle manufacturerand its authorized dealers are enabled to satisfy demand and provide thenecessary collision repair services to customers involved in suchcollisions.

In other exemplary embodiments calculation circuits may be operative tocalculate anticipated demand for other types of repair parts in responseto other measurable conditions and predicted parts failures. For exampleprolonged periods of hot or cold weather may impact the battery life ofcells used in electrically powered vehicles. The population of models ofvehicles which include such cells in a given geographical area thatexperiences weather conditions that impact the usable life of suchcells, enable the calculation of the demand for such replacement cellswithin the geographical area experiencing such weather conditions.Further such circuits and systems may utilize the available data from aremote vehicle operation data database such as previously discussed, toidentify performance trends of electrical cells or other vehicle partswhich show changes in properties that are indicative of a need forfuture replacement within a given future time window. Using such datasuch calculation circuits may operate to determine the probable futuredemand for the repair parts that will be needed to keep operational thepopulation of vehicles which include such parts within the geographicalarea. The manufacturer may then assure that authorized vehicle dealersand regional parts warehouses associated with the manufacturer have theadequate number of needed repair parts available to make the anticipatednumber of repairs when such parts are needed.

Of course it should be understood that these are mere examples of typesof repair parts for which the demand can be accurately estimated fromexternal factors and/or remote vehicle operation database data. Futuredemand for numerous different types of repair parts can be calculatedand used for production and distribution purposes to assure theavailability of such parts when needed.

Operation of an exemplary PPC to provide an RECC and the operatorthereof with parts pricing data is now described in connection withFIGS. 5-23. In the exemplary arrangement, the PPC is configured torestrict access to the capabilities of the PPC to certain authorizedusers. Further the exemplary arrangement assures that if the user isauthorized, they can only access those records and functions to whichthe particular user or RECC system is authorized to have access.

In the exemplary arrangement, the PPC uses software based on OAUTH 2.0for enabling access by authorized users. The OAUTH 2.0 is a protocolthat provides specific authorization flows from device applications. TheOAUTH specification and associated RFCs are developed by the IETF OAUTHworking group. Of course it should be understood that this approach toenabling access to the available resources of the PPC is exemplary andother approaches may be used.

The exemplary message and logic flows associated with authenticating anauthorized RECC user to the PPC is represented in FIG. 5. As representedtherein, the operator of the PPC which in this case is referred to asOEConnection or OEC, provides a client ID and client secret to theoperator of the collision estimating system (CES and/or RECC) when theyagree to participate in the use of the system including the PPC. Asrepresented in FIG. 5, the RECC sends the client ID and client secret torequest a token from the PPC system. As shown in FIG. 5, authenticatingthe genuineness of provided credentials causes the PPC to operate toprovide an access token which enables the RECC to access the PPC and themethods available therein, for obtaining parts pricing information for alimited period of time. In the example represented in FIG. 5, the periodof time corresponds to one hour. The token enables the RECC to have thefunctions performed in conjunction with the methods to be carried out toprovide the RECC with parts pricing information during the time periodassociated with the token. If the access token expires or the RECC hasan expired access token, the exemplary PPC and server associatedtherewith enables the RECC to acquire a new token so as to carry outfurther operations.

Further in the exemplary embodiment of the PPC, control logic isprovided by the circuit executable instructions to avoid abuse of thesystem by authorized users who have been granted access. The accesslogic associated with the PPC monitors usage by individuals to determinethe number of inquiries processed. If the number of parts pricingtransactions carried out exceeds one or more program thresholds, theuser's further access to the PPC resources is discontinued. For examplein a circumstance where an authorized user is attempting to construct aprice list for a broad range of parts or otherwise attempting to gaininformation on parts pricing from the system that is unrelated to aspecific vehicle collision situation, the logic associated with thesystem will operate to suspend further inquiries. Further in exemplaryarrangements, control logic is included in connection with the PPC sothat if a particular operator of an RECC repeatedly attempts to engagein activities that suggest that they are utilizing the PPC forunauthorized purposes, the RECC system will be blacklisted and no longerallowed to access functions of the PPC.

In exemplary arrangements, this control logic is associated with thenumber of parts pricing requests processed within a given time period bythe RECC. Further the control logic considers factors including the typeof authorized user granted access to the system. For example in the caseof an authorized user associated with the RECC and who is identified inthe system as a company that makes payments for repair of numerousvehicles, the threshold for the number of permitted inquiries may be setto a very large number within a given time window or may be set asunlimited. Alternatively when the authorized user has been categorizedas an independent body shop having a single location, the threshold maybe programmed to be at a much lower level. In exemplary arrangements thecategorization of an authorized user so as to associate each user as aparticular type and assign the corresponding thresholds may be done atthe time that credentials such as the client ID and client secret areissued. In this way, the entity responsible for operation of the PPC mayallow access by user entities about which little is known, while stillguarding against such entities having capabilities to improperly use andmine data from the system. Of course it should be understood that theseapproaches are exemplary and in other arrangements, other approaches maybe used.

Exemplary PPC functions and the application programming interface (API)associated therewith for communication with RECC devices that operate ascollision estimating systems (CES) is configured in the exemplaryembodiment to employ the methods associated with eight program objectsthat are included in the instructions executed by the exemplary PPC.These eight program objects are given the designators listed in FIG. 6.

In the exemplary configuration the PPC enables its capabilities to beused in conjunction with numerous diverse and different types ofsystems. As a result, this enables the PPC to operate with RECC systemsand CES instructions that utilize diverse platforms and programminglanguages. Likewise the exemplary PPC is enabled to operate inconjunction with ADPOC platforms that utilize different programminglanguages and dealer management systems (DMS) platforms. Thesecapabilities are accomplished in an exemplary arrangement by the PPCcommunicating PPR data in a data format that can be read and used by anyone of numerous computer programming languages. In the exemplaryarrangement the PPC communicates in the JavaScript object notation(JSON). JSON is a lightweight data interchange format that is languageindependent. It has the advantage that it is “self describing” to otherprograms and is easy to interpret. It is a text-based language that usesJavaScript syntax. Of course it should be understood that in otherarrangement other data formats that are suitable for being read and usedby numerous platforms and programming languages may also be used. Thisincludes markup language formats such as XML and extended XML formats.Of course it should be understood that these approaches are exemplaryand while it is desired in the exemplary arrangement to have the PPC beinteroperable with numerous other types of systems, other arrangementsmay operate based on specific proprietary technologies with more limitedcapabilities but still accomplish the functions as described herein.

FIGS. 7-14 describe the exemplary program objects that are utilized inconnection with PPC communication with RECC devices and CES operators.Specifically FIG. 7 describes the New Estimate object which contains therecords including estimate or repair order identification number and thename of the entity that is requesting the pricing associated with theparts needed for the particular damaged vehicle.

FIG. 8 describes the Estimate Header object. This object containsrecords with all the data fields for the exemplary PPC to provide aprice for the indicated repair parts. As shown in FIGS. 8 and 8A, suchinformation commonly includes information which uniquely identifies thevehicle including the model year, make, model manufacturer associatedtherewith. The data also includes an identifier for the companyresponsible for payment, the vehicle mileage and the state where thevehicle is located. As will be explained in greater detail later, thisinformation is utilized by the pricing logic in order to provide partspricing for OE parts to include in the parts pricing record (PPR)produced by the PPC.

FIG. 9 shows the Part object which includes the request and responserecords for the pricing for one or more OE parts associated with acollision situation and PPR record. The values associated with theobject are described in the indicated figures.

FIG. 10 shows the information included in the Part object. This dataincludes record data which identifies the OE part and the quantityneeded in connection with the vehicle repair situation. It should bementioned in connection with the Part object that in some situations,the collision estimating system software operated by an RECC will alsoattempt to calculate part price data. When such data is provided, itwill be included in the Part object data.

FIG. 11 shows the data in the Related Part object. The Related Partobject has to do with data records concerning an aftermarket or usedpart that may be included in the NPR data that is submitted to the PPC.As previously mentioned, the exemplary PPC includes the non-OE part (orN-part data) in the PPR record data that is stored by the PPC as it maybe used in some cases to offer a vehicle repair entity. The opportunityto purchase a new OE part at the same price as an N-part.

FIG. 12 shows the Quotes object of the exemplary embodiment. This objectcorresponds to the list of parts in a given estimate or PPR record.

FIG. 13 describes the EMS Data object. The EMS Data object contains arecord including a complete data set of information related to thedamaged vehicle, an example of which is shown for example in FIG. 20.This is also referred to herein as the parts pricing record for PPRdata.

FIG. 14 describes the Errors object which indicates records of errors oranomalies that may occur in connection with operation of the PPC.

FIG. 15 describes the methods that are invoked in connection with theoperation of the PPC and the program objects previously described. FIG.15 lists the methods, how they are used and the data each returns. TheseAPI method endpoints described in FIG. 15 enable the collisionestimating system instructions and functions operated in RECC systems tocreate parts pricing records, store them in the PPC and retrieve them asdesired. FIG. 16 describes an exemplary session for communications andlogic flow carried out between an RECC used for creating a parts pricingrecord (PPR) associated with a damaged vehicle, and the PPC whichprovides the pricing data for use in connection with the estimate/repairorder.

FIG. 16 describes the communications and the functions carried out inproducing a parts pricing record PPR which is alternatively referred toin the drawings as an EMS data set. As shown in FIG. 16, thecommunications and logic flow create a parts pricing record whichincludes the prices for the OE parts that are specified by the RECC asneeded for repair of the vehicle. Further in the exemplarycommunications and logic flow, the RECC is enabled to access and updatethe parts pricing record and EMS data set data that is stored in thePPC.

FIGS. 17-22 describe the methods that are carried out in connection withcommunications between the RECC and PPC and the logic flow described inFIG. 16. Examples of the data that is included in the request to themethod and the results provided by the method are also included in theFigures. The Figures also describe the resource URLs for the methodsdescribed in the exemplary arrangement of the PPC. Other informationsuch as the need for authentication to access the method and whether themethod is rate limited is also described. In some cases, the method mayhave the rate selectively limited through operation of the control logicwhich limits the number of requests which can be processed within agiven time period based on the type of authorized user of the PPC.

FIG. 17 describes the POST/estimates method which is used to create theestimate and returns a newly created estimate ID in the PPC system.

FIG. 18 describes the POST/estimates/{id}/parts method. This method isused to retrieve the parts prices of OE parts. The example shows theinformation that is submitted concerning the damaged vehicle and thepart numbers and the returned pricing data for the PPR based on thepricing logic.

FIG. 19 describes the method associated with thePOST/estimates/{id}/quotes method. This method creates a quote with thefinal list of parts for the estimate or repair order record. It returnsthe newly created quote ID. This method includes pricing for both OEparts and non-OE parts.

FIG. 20 describes the POST/estimates/{id}/EMS data method. This methodsubmits a complete EMS data set associated with a parts pricing record.The submitted information includes all the EMS data described in theFigures. However, as indicated some of the data may not be available andneed not be included or may be filled with null values. The methodproduces a result that indicates the data ID.

FIG. 21 describes the PUT/estimates/{id}/quotes/{quoteid} method. Thismethod is used to update an existing quote by replacing parts in the PPRwith a new list of parts. An example is indicated and the method returnsan indication of success if the method is successfully carried out.

FIG. 22 describes the PUT/estimates/{id}/EMS data/{ems Dataid} method.This method is used to replace the entire data set in a PPR with a newEMS data set. Again as previously mentioned, EMS data sets includeinformation that is not related to parts pricing and which in some casesmay be omitted or filled with null values. The method is used to replacean existing PPR data set and returns an indication of success if thedata is updated.

The exemplary PPC further includes the capability for delivering largenumbers of PPR records responsive to needed parts record (NPR) data fora large number of damaged vehicles. In the exemplary arrangement the PPCis enabled to accept batches of EMS data in compressed data files. Asdescribed in FIG. 23, the compressed data files include contents foreach record in the JSON format. These large batch files are thenprocessed through the operation of the exemplary PPC to provide partspricing data in a folder that can be accessed by the submitting entity.Further, as is the case with individually processed files, each of theNPR files is operative to cause the PPC to produce a PPR/EMS file dataset that is stored in the PPC data store.

Thus as can be appreciated, the exemplary PPC is enabled to providepricing for OE parts to external RECC systems and store records thatcorrespond to each damaged vehicle situation. Further the RECC systemsare enabled to access and update the PPR data records for purposes ofproducing estimates/repair order records.

The exemplary PPC further enables communication with numerous autodealer parts order circuit (ADPOC) devices. As previously described, theexemplary ADPOC devices are enabled to access the PPR data and EMS datasets in connection with the dealer receiving an order for the OE repairparts from a VRE circuit associated with a vehicle repair entity (VRE)responsible for repairing the damaged vehicle. Further the exemplary PPCprovides additional capabilities to the dealer through the ADPOC likethose previously discussed which enables the dealer to offer the VRE thecapability to acquire OE parts on terms that are competitive withaftermarket and used parts in many circumstances. Further the exemplaryPPC and its capabilities to communicate in a data format that can beread and used by numerous different computer program languages enablesvarious different types of ADPOC platforms running different ADPOCprograms and dealer management systems (DMS) instructions to readilycommunicate with the PPC.

The communications and functions of the exemplary PPC in connection withan ADPOC is described in connection with FIGS. 24 through 35. FIG. 24describes schematically the communicating and logic flow associated withenabling authorized users to access PPR records (and SPR records ifapplicable) stored in the system. As was previously described inconnection withRECC access, ADPOC access relies on an implementation ofOAUTH 2.0 in which the ADPOC operator is provided a client ID and clientsecret when they are initially granted authorization to utilize the PPCby the operator thereof, which operator in this case is referred to asOEC. As is the case with RECC systems, ADPOC systems are issued anaccess token which limits access to PPR files (and SPR files) thatinclude OE parts of the type sold by the dealer. Further the accesstoken has a limited duration and must be refreshed after the assignedperiod of time.

In the exemplary arrangement the PPC in interacting with ADPOC systemswill carry out functions associated with the four indicated programobjects listed in FIG. 25. These four objects are described as theQuotes, Parts, Invoices and Errors objects.

FIG. 26 describes the methods that are carried out by the objects inresponse to the external ADPOC/DMS applications. FIG. 26 lists themethods and the usage thereof. It also describes the returns andendpoints of each of the methods.

FIG. 27 describes in detail the particular implementation of the PPC incommunicating with an ADPOC in order to retrieve the authorized anddesired PPR records for purposes of placing an order for the OE partsdescribed therein. The described arrangement does not describeassociated SPR records which may be used in some implementations. FIG.27 further describes the communications carried out in sessionsassociated with the ADPOC system operating to receive the orderassociated with the OE parts that are included in a PPR record. In theexemplary system the flow represented in FIG. 27 initially describes ascenario in which a dealer operates their ADPOC dealer management system(DMS) to create parts quotes in the designated dealer portal operated byOEConnection, which is also the operator of the PPC in the exemplaryembodiment. This step can be utilized in some embodiments to create DMSquotes associated with the particular parts which are included inPPR/EMS data sets. This particular step is useful in the exemplaryarrangement as this enables the ADPOC of the dealer that accesses aparticular PPR to have not only the pricing data that was given by thePPC for purposes of creating the estimate/repair order record, but alsoother pricing data for the OE parts. Such other pricing data includesfor example, the dealer price data for the particular part and anyrebates or other incentives that the manufacturer offers in connectionwith the dealer's sale of the particular part. Other pricing data whichis provided in an exemplary embodiment includes the trade price datawhich represents pricing that is offered to other entities engaged inthe trade, such as the body shop operators. The difference between thequoted parts price in the PPR for the part and the trade price which theVRE will actually pay enables the VRE to make a profit on the sale ofthe parts to the owner of the vehicle in connection with making repairs.Further as discussed in additional detail later, the interconnectionwith pricing capabilities of the dealer portal may facilitate enablingthe dealer to sell an OE part where an aftermarket or used part had beenoriginally specified in the PPR. Further as later explained, exemplaryarrangements enable the ADPOC to operate to submit the order as well asto process manufacturer requests for rebates associated with the sale ofthe particular OE parts.

As represented in FIG. 27, the exemplary transaction flow enables theADPOC/DMS system to obtain the PPR data, to update it as necessary, andto also when the order for the parts is placed with the dealer, toremove it from the list of available PPR records for which dealers canfulfill the parts orders.

FIG. 28 describes the Quotes object of the PPC. As shown the Quotesobject provides a response to the request for pricing for OE parts in acollision transaction.

FIG. 29 shows the Parts object which shows the part and pricing data ina quote that a dealership provides concerning the price of a part.

FIG. 30 describes the Invoices object. The Invoices object provides alist of parts tied to a quote that have been invoiced in an ADPOC/DMS.

FIG. 31 describe the Errors object which provides the reasons that arequest to obtain a quote is invalid or rejected.

FIGS. 32-35 describe the methods that are carried out in connection withthe PPC ADPOC transaction flows.

FIG. 32 describes the GET/invoices/quotes method. This method is used toretrieve a collection of records corresponding to open quotes. Themethod supports a number of different query parameters by which existingPPRs/EMS data sets can be selected and retrieved. Examples of ways inwhich the PPRs are retrieved using the method are shown. Thus forexample a dealer operating an ADPOC who is contacted by a VRE aboutparts needed for repairing a vehicle, may recover the PPR data in thePPC data stores using any of the query parameters that the VRE mayprovide.

FIG. 33 in contrast describes the GET/invoices/quotes/{id} method. Thismethod provides for retrieval of a single PPR by the associated id. Thusif the dealer has the particular id, the PPR/EMS data set can beretrieved using the id.

FIG. 34 describes the GET/invoices/quotes/{id}/parts method. This methodis used to retrieve identifying data describing all parts associatedwith a PPR. As shown in FIG. 34, this method provides as a result, arecord including the number, description, quantity and pricinginformation associated with each part. Further in the exemplaryembodiment the pricing information includes the list price included inthe estimate, the cost to purchase the item and the trade price offeredto a body shop or other dealer.

FIG. 35 describes the POST/invoices method. This method operates toupdate the PPC with the DMS invoice information. This information isused to indicate that the ADPOC has been operated to order theparticular parts for a VRE, and/or that one or more fulfillment recordshave been generated.

Thus as can be appreciated, the exemplary PPC enables ADPOC systems tobe operated to retrieve PPR records and to enable the dealer to fulfillthe order of a VRE for the OE repair parts included in a PPR recordassociated with a damaged vehicle

The exemplary embodiment of the PPC enables calculating the quoted pricefor repair parts of different types that may be requested for purposesof repairing a damaged vehicle. The exemplary PPC also executesprogrammed instructions which implement discount logic for purposes ofdetermining the quoted price for a given part.

FIG. 36 lists exemplary categories of collision parts for whichsituational pricing is offered through operation of the exemplary PPC.As can be appreciated, these different parts have widely differentproperties and have different levels of demand. These factors impact howthe vehicle manufacturer charges for such items. Further the cost tomake such items can vary widely. For example, certain parts require asubstantial tooling investment where other parts do not. Themanufacturer's dealer price generally reflects these differentconsiderations.

FIG. 37 lists factors that influence the quoted parts prices offered bythe exemplary PPC. These quoted parts prices are the situational pricingthat an entity operating an RECC such as a repair shop or an insurancecompany, receives in response to their request for pricing. Asrepresented in FIG. 37, the exemplary pricing logic considers the dealerprices set by the manufacturer. Also considered is whether theparticular part is covered by patent protection. This factor could beimportant as aftermarket parts corresponding to a patented part will notbe available. Other considerations include filtering whether theparticular type of part for which pricing is being requested falls intoone of the product lines, such as those indicated in FIG. 36.

Exemplary situational pricing also considers information specific to thevehicle repair that needs to be made. Factors that are considered by thepricing logic include the company who is responsible for making paymentfor the repairs. Other considerations include the model year,manufacturer, make, model and mileage of the vehicle. These factors areimportant because often companies or other persons responsible forrepair do not accept the use of aftermarket and/or used parts on whatare considered relatively new and/or high end vehicles. Alternatively ifa vehicle is older or has high mileage or is not considered a high endvehicle, aftermarket or used parts may be considered acceptable.

Other factors considered by the pricing logic include the residencestate of the vehicle owner. This factor may have a bearing on differentaspects of pricing engine logic. The state in which the vehicle islocated may have rules that regulate the use of aftermarket or usedparts so this can impact the requirement to use OE parts. In additionthe state of the vehicle has a bearing on the level of competition whichfactors into the price.

Another factor in pricing is whether the part specified is an OE part ornon-OE part. This includes used parts and aftermarket parts. Asdiscussed previously, the exemplary PPC may provide special processinginstructions for dealing with N-parts to provide opportunities to enablethe dealer to substitute a sale of an OE part that the dealer providesfor the N-parts which were originally specified for use in repair of thevehicle.

Other factors considered by the exemplary pricing logic include thehistorical pricing to meet competition. Data included in the files ofthe exemplary PPC include the lowest selling price of each particularpart on a national basis and the lowest selling price of the part on astate basis. These factors are utilized in making decisions whenattempting to provide attractive pricing for OE parts to competeeffectively with N-parts.

FIG. 38 is similar to FIG. 37 and shows where in the exemplaryembodiment of the PPC, the sources from which the data in each of thefactor categories is derived. As reflected in FIG. 38, the categories ofinformation regarding particular parts come from the vehiclemanufacturer who supplies the parts. Companies such as insurers may havetheir own rules and policies which are stored in the records of the PPCconcerning whether aftermarket or used parts are allowed to be used onparticular vehicles. Also, manufacturers may provide discounts based onthe year, make and model of the vehicle. This may be done for a numberof reasons including parts availability for models in given categories.Further in exemplary arrangements, records include rules or otherprogram requirements associated with particular states and the partsthat can be used. The exemplary PPC also includes files which storelowest selling price information for each particular part on both astate and national basis for use in calculations of discounts.

FIG. 39 shows graphically some different approaches that can be used inconnection with an exemplary embodiment of the PPC for purposes ofcreating the estimate/repair order which includes the price for repairparts. The use case on the left which is referred to as a collisionestimating system integration, represents a situation where the RECC isoperated to work automatically with the PPC. The RECC provides an NPRincluding the list of parts that are needed to the PPC and obtains theparts pricing automatically in connection with the parts pricing record.

The use case displayed in the middle involves a scenario where estimatesare imported from the CollisionLink system offered by OEConnection. Thisapproach involves routing back the file to the entity's collisionestimating system. In this case the PPC produces the prices based on theimported estimates.

The use case shown on the right shows a manual input of each part numberinto the PPC system and the pasting of pricing into the shop's collisionestimating system. This approach requires the most manual labor.However, it should be understood that all of these approaches areeffective and readily accomplished compared to other approaches that canbe carried out without the functions provided through operation of theexemplary PPC.

FIG. 40 represents schematically the work flow carried out by a dealerin connection with quoting, ordering and processing requests formanufacturer's rebate on collision parts sold by the dealer. As shown inFIG. 40, this process generally involves three separate processescarried out by the dealer. These processes include viewing the PPRrecords of the pricing, and recording the sales price for the parts tothe VRE who is requesting to purchase them from the dealer. The secondstep includes creating an invoice in the dealer management system (DMS)which includes the list price and the sales price. The third step is tosubmit a claim for the reimbursement that the vehicle manufacturerprovides on the sale of the manufacturer's OE parts. It should beunderstood that such approaches may also be used in connection with OEparts included in an SPR.

FIG. 41 reflects different options for viewing the list price in the PPRand quoting sales price by the dealer. The approach referred to asmethod A, involves a situation where a dealer uses the ADPOC to obtainprices via the CollisionLink order system. This is a system offered byOEConnection that provides a way for a dealer to acquire needed repairparts and to make repair parts the dealer has in inventory available toothers. FIG. 42 shows an exemplary output display screen which shows anoutput produced on the display of the ADPOC through operation thereof inresponse to the PPC in response to a look up request. As highlighted inthis example, the output provided by the PPC includes the parts and thelist prices that the PPC has provided to the company responsible forpayment or other entity that requested pricing. The PPC is alsooperative to provide to the ADPOC the trade price which reflects theprice of each part recommended to be charged when the dealer sells suchpart to a body shop or other entity engaged in the repair business. Thedisplay also provides to the dealer the list price for the particularpart.

Referring again to FIG. 41, the method described in the middle includesthe approach of looking up a PPR in the PPC data store as represented inFIG. 43. This approach to recovering PPR data from the PPC enables thedealer through the ADPOC to review the quote details. This includes boththe OE parts and N-parts which have been included as part of the quote.In the exemplary arrangement, the PPC provides a segregated list of thenon-OE parts that have also been specified for use in carrying out therepair. The PPC is operative to calculate responsive to its pricinglogic the pricing that can be made available by the manufacturer tooffer a price on a corresponding OE part that can be used instead of thespecified recycled or aftermarket part which is at least as low as thatoffered for the used or aftermarket part. The exemplary arrangementfurther indicates the reimbursement that is offered to the dealer in theevent that they sell the OE part in place of the used or aftermarketpart specified. In the exemplary arrangement the PPC operates todetermine if there is an opportunity to lower the price of thecorresponding OE part so that it is more attractive to the VRE makingthe repairs than specified N-part. This enables the dealer selling theOE parts that have already been specified to have the opportunity to tryto convert the VRE buyer to buying OE parts instead of the N-parts.Further as represented in FIG. 44, the quote look up functionality ofthe PPC enables the dealer to search for quotes within the system tofind the particular PPR quote or quotes for the vehicles that are beingrepaired by the VRE who may approach the dealer about supplying theneeded repair parts.

Referring again to FIG. 41, the method on the right enables the dealerto operate the PPC in conjunction with the live lookup. As representedin FIG. 45, in this exemplary system the PPC operates in conjunctionwith the CollisionLink system to provide pricing outputs concerning therepair parts of interest to the dealer. Likewise similar to thepreviously described embodiment, any N-parts which have been specifiedare segregated and information on suitable OE parts and additionaldiscounting is offered to provide the dealer with an opportunity to sellthe VRE additional OE parts at prices that meet the prices offered forthe aftermarket or used parts. Of course it should be understood thatthese approaches and screen outputs that are provided to the dealer areexemplary and in other arrangements, other approaches may be used.

FIG. 46 graphically describes the step associated with creating anexemplary invoice in the dealer management system (DMS) which includesthe list and sales prices. As represented by the left-hand option shownin FIG. 46, one approach is to manually input the parts and pricing dataproduced by the PPC to the ADPOC and the DMS application operatingtherein. An alternative streamlined approach is represented on the rightin FIG. 46. The streamlined approach enables the export of pricing datafrom the PPC stored information. This approach enables automaticallyintegrating the pricing data into a quote produced by the DMSapplication. This automated export approach is carried out throughadditional functions that are available in conjunction with theCollisionLink service that is offered by OEConnection.

FIG. 47 is an alternative schematic view which represents the recorddata export capability that can be automatically carried out through thecombined operational capabilities of the PPC, the DMS applicationoperated by the dealer of the ADPOC, and the CollisionLink service.These capabilities enable the dealer to produce a quote from theirsystem for selling the parts without the need for manual data inputs.

As previously discussed, in exemplary approaches vehicle manufacturersoffer rebates to dealers in connection with the sale of OE parts. Theserebates may increase in cases where the dealer is encouraged to drop theprice of the part so as to make a sale of an OE part that replaces aspecified aftermarket or used part.

FIG. 48 shows schematically the processes carried out for submitting aclaim for reimbursement by the dealer to the vehicle manufacturer inconnection with the sales of OE parts. As represented on the left inFIG. 48, the exemplary embodiment of the PPC enables the dealer omanually input the information from their ADPOC concerning the orderinto the PPC, and select to submit the claim for reimbursement to themanufacturer through operation of the PPC. The PPC operates inaccordance with its programming to submit the claim for reimbursement ofthe dealer to the vehicle manufacturer.

Alternatively as represented on the right in FIG. 48, manual aspects ofthis process can be automated. In the exemplary arrangement theautomation process offered by the CollisionLink service of OEConnectionenables automatically importing the record claim details from the ADPOCand the dealer management system application, to the PPC. Once the datahas been automatically imported, the dealer may select to present theclaim. This streamlined method for importing the invoice data is furtherrepresented in FIG. 49. The exemplary PPC is configured to accept thedata automatically and import it into the proper fields within thereimbursement claim application. This readily enables the dealer tosubmit their claim associated with part sales to the manufacturer.

FIGS. 50-52 describe the logic carried out by the exemplary embodimentof the PPC in connection with providing prices for OE parts to thedealer in an effort to have the dealer be able to effectively compete onprice with aftermarket parts or used parts that may be designated foruse in connection with the repair of a particular vehicle. Asrepresented in FIG. 50, in the exemplary PPC pricing for OE parts tosubstitute for N-parts can be requested via a look up. As discussedpreviously, such a look up may be conducted via inputs to an ADPOCsystem or other suitable system operated by the dealer. However, asrepresented at the bottom of FIG. 50 when a look up of pricing for an OEpart is conducted, when there is no existing parts pricing record (PPR),the pricing provided for the OE part will be based on the pricing logicfor pricing the parts. It will not include the pricing logic to beat alower price that may be associated with an N-part in an existing PPRrecord. However, as indicated on the right in FIG. 50, where there isexisting PPR records which include N-parts for which OE parts can besubstituted, the pricing logic in the exemplary PPC may operate toprovide a lower competitor price for the OE part. Alternatively, aspreviously discussed, some embodiments of the PPC may be operative todetermine N-parts that have likely been specified even when the N-partsare not identified in the NPR, and to provide parts identifying data forsuch OE parts in an SPR or other file.

FIG. 51 describes the PPC pricing logic in cases where there is not apre-existing PPR data record stored in the system. In this case tocalculate the pricing of the OE part, the system checks the state andnational files for the pricing associated with the part. If the part'spricing is not at the lowest selling price in either file, a defaultdealer price is offered which is a set percentage discount off thelisted dealer price. As represented in FIG. 51A, step two of the logicconsiders whether the vehicle's age and mileage fall within the payorcompany's threshold for requiring OE parts. If the company responsiblefor payment requires OE parts under its rules, there is no reason tofurther discount the OE part because no substitute N-parts may beprovided. A third step in the logic is to resolve the state of thevehicle owner and apply any rules associated with that state discount.The final step is to add the age/mileage discount and state discount andto calculate the proposed price. This proposed price is then compared tothe lowest price at which the OE part has been offered. If thecalculation results in a price lower than the lowest allowable price,the lowest allowable price is offered. If not, the calculated discountis what is used. Generally this approach will result in a price for theOE part that is at or below the N-part which could be specified for usein connection with the repair of the particular vehicle.

FIG. 52 describes the exemplary logic when there is an existing PPRrecord which includes an N-part. This approach involves checking thelowest allowed PPC price that is allowed, similar to the price from theprior approach. However, in this case, the second step involvescomparing the calculated discount price to the N-part price included inthe PPR. The pricing logic associated with the PPC then operates tomatch the price for the N-part or offer the lowest available price. Ofcourse as previously discussed, in exemplary arrangements when the PPCoperates to lower the price, the reimbursement to the dealer isincreased so that the dealer maintains a reasonable profit margin.

The result of applying these approaches is to enable the dealer to sellthe VRE responsible for repairing the vehicle the higher quality OEparts at the same or a lower price than the VRE would pay to acquireaftermarket or used parts. In this way, the VRE can avoid the possibleadditional labor and work that may result from having to make a non-OEpart that will work satisfactorily in connection with the repair of thevehicle. In addition, the vehicle owner generally gets a higher qualityof repairs by having OE parts that are the same as were installed whenthe vehicle was new.

It should be understood that the approaches described in connection withexemplary PPC and related devices may be supplemented to add additionalfunctions and capabilities to further enhance the procurement of repairparts. Such additional features may include, for example, the automatedtracking of the dispatch and delivery of the repair parts, the stagingof deliveries for selected items or parts and provisions for assuringthat OE parts that come from different locations are coordinated toarrive at the VRE before the time that they are needed in conjunctionwith particular repair work that needs to be done on the vehicle. Theseand other capabilities to facilitate repair of damaged vehicles and theparts associated therewith provide significant advantages for the repairof damaged vehicles.

Thus the system controlled responsive to data bearing records ofexemplary embodiments achieves useful results, eliminates difficultiesencountered in the use of existing system and attains the useful andbeneficial results described herein.

In the foregoing description certain terms have been used in connectionwith describing exemplary embodiments for purposes of brevity, clarityand understanding. However, no unnecessary limitations are to be impliedtherefrom because such terms are used for descriptive purposes and areintended to be broadly construed. Moreover the descriptions andillustrations herein are by way of examples and the new and usefulconcepts are not limited to the features that are shown and described.

Further in the following claims any feature described as a means forperforming a function shall be construed as encompassing any means knownto those skilled in the art as being capable of carrying out the recitedfunction and shall not be deemed limited to the particular means shownor described for performing the recited function in the foregoingdescription or mere equivalents thereof.

Having described the features, discoveries and principles utilized inthe exemplary embodiments, the manner in which they are constructed andoperated and the advantages and useful results attained, the new anduseful structures, devices, elements, arrangements, parts, combinations,systems, equipment, operations and methods, processes and relationshipsare set forth in the appended claims.

We claim:
 1. A method comprising: a) receiving through at least oneinput device, vehicle identifying indicia associated with a damagedvehicle, b) operating a repair estimate calculation circuit (RECC) to i)determine responsive at least in part to the read vehicle identifyingindicia, a plurality of needed repair parts usable to repair the damagedvehicle, and ii) generate a needed parts record (NPR), wherein the NPRincludes parts identifying data usable to identify at least one OErepair part of the plurality of needed repair parts to be acquired froman authorized dealer of a manufacturer associated with the damagedvehicle, c) operating a parts pricing circuit (PPC) to i) receive theNPR, ii) responsive at least in part to the NPR, to produce a partspricing record (PPR), wherein the PPR includes repair parts identifyingdata and respective price data for the at least one OE repair partcorresponding to the parts identifying data included in the NPR, and asupplemental parts record (SPR) including repair parts identifying datafor at least one other OE repair part not included in the NPR that islikely to be usable in repair of the damaged vehicle, iii) associate aunique identifier (ID) with the PPR and the SPR, iv) store the ID andthe PPR and the SPR in associated relation in at least one data storeassociated with the PPC, v) make accessible to the RECC the PPR and theID, d) operating the RECC to i) generate a repair order recordresponsive at least in part to the PPR, wherein the repair order recordcorresponds to repair of the vehicle and includes the ID, ii) make therepair order record accessible to a vehicle repair entity (VRE) that isauthorized to make repairs to the damaged vehicle, e) operating a partsorder circuit (POC) associated with an authorized dealer of amanufacturer associated with the damaged vehicle, to i) receive at leastone input including the ID included in the repair order record, ii) sendthe ID from the POC to the PPC, f) operating the PPC responsive toreceipt of the ID from the POC to make the PPR and the SPR accessible tothe POC, g) operating the POC responsive at least in part to at leastone of the PPR and the SPR to cause at least one repair partcorresponding to the repair parts identifying data included in at leastone of the PPR or the SPR, to be furnished to the VRE to install the atleast one OE repair part or the at least one other OE repair part on thedamaged vehicle.
 2. The method according to claim 1 wherein in (a) theat least one input device includes a reader that is operative to read atag on the damaged vehicle.
 3. The method according to claim 1 whereinin (c) the PPC is operative to determine the parts identifying data forthe at least one other OEM part to include in the SPR responsive atleast in part to, the vehicle identifying data, and the at least one OEMvehicle repair part included in the NPR.
 4. The method according toclaim 3 and further including: (h) operating the PPC to calculate aprice and a seller rebate associated with the at least one other OErepair part for which parts identifying data is included in the SPR,wherein (f) further includes communicating to the POC the price and theseller rebate associated with the at least one other OE repair part forwhich parts identifying data is included in the SPR.
 5. The methodaccording to claim 4 and further including operating the PPC to causedata corresponding to the seller rebate calculated in (h) to be sent toa computer operated by the manufacturer of the damaged vehicle.
 6. Themethod according to claim 3 wherein in (c) the identifying data for theat least one other OE repair part included in the SPR corresponds to anew OE repair part for which the PPC is operative to determine that asubstitute used part is available.
 7. The method according to claim 3wherein in (c) the identifying data for the at least one other OE repairpart included in the SPR corresponds to a new OE repair part for whichthe PPC is operative to determine that a substitute part is availablefrom an entity other than an authorized dealer of the manufacturer ofthe damaged vehicle.
 8. The method according to claim 3 wherein in (c)the repair parts identifying data included in the PPR for the at leastone OE repair part corresponds to a direct replacement repair partprovided by the manufacturer of the damaged vehicle, and the repairparts identifying data for at least one other OE repair part included inthe SPR corresponds to a higher performance replacement part provided bythe manufacturer of the damaged vehicle, which has higher performancethan the direct replacement repair part.
 9. The method according toclaim 3 wherein (c) further includes operating the PPC to determine ifthe damaged vehicle is subject to an unperformed manufacturer recallrepair, wherein in (c)(ii) the parts identifying data for the at leastone other OEM repair part includes identifying data for at least onerecall part usable to complete the unperformed recall repair.
 10. Themethod according to claim 1 wherein (c) further includes operating thePPC to determine if the damaged vehicle is subject to an uncompletedmanufacturer recall repair campaign, wherein in (c)(ii) the partsidentifying data for the at least one other OE repair part includesidentifying data for at least one recall part usable to complete therecall repair campaign for the damaged vehicle.
 11. The method accordingto claim 1 wherein (c)(i) includes operating the PPC to receive inassociation with the NPR, entity identifying data usable to identify anRECC operator entity requesting price data included in the PPR, wherein(c)(ii) includes operating the PPC to include in the PPR, price data forthe at least one OE repair part at a price level responsive at least inpart to the entity identifying data.
 12. The method according to claim 1wherein (c) further includes operating the PPC to operativelycommunicate with a remote vehicle operation data database includingstored information regarding past operation of the damaged vehicle, andmaking a near end of life determination that at least one vehiclecomponent is near end of life based on the remote vehicle operationdata, wherein (c)(ii) includes operating the PPC to include in the SPR,repair parts identifying data for the at least other OE partcorresponding to the at least one vehicle component, responsive at leastin part to the near end of life determination.
 13. The method accordingto claim 12 wherein in (c) the remote vehicle operation data databaseincludes at least one of a number of charge cycles and a number ofdischarge cycles for a vehicle battery of the damaged vehicle, and thenear end of life determination is made for the battery using datacorresponding to at least one of the number of charge cycles and thenumber of discharge cycles.
 14. The method according to claim 1 wherein(c)(i) includes operating the PPC to receive in association with theNPR, entity identifying data usable to identify an RECC operator entityrequesting price data included in the PPR, wherein (c) further includesoperating the PPC to determine a number of pricing requests receivedfrom the RECC operator entity, and to cease providing further pricingdata to the RECC operator entity when the number reaches a threshold.15. The method according to claim 14 wherein in (c)(i) the entityidentifying data includes at least one electronic credential, wherein in(c)(ii) the PPC operates to produce the PPR responsive at least in partto the electronic credential, wherein in (c)(v) the PPC operates to makethe PPR accessible to the RECC operator entity responsive at least inpart to the electronic credential, and to restrict access to the PPR tothe RECC operator entity that provided the associated NPR, whereby thePPC operates to prevent the RECC operator entity from accessing PPRs forwhich the RECC operator entity is not responsible.
 16. The methodaccording to claim 1 wherein in (b)(ii) the NPR includes datacorresponding to at least one of a model and a mileage of the damagedvehicle, wherein (c)(i) includes operating the PPC to receive inassociation with the NPR, entity identifying data usable to identify anRECC operator entity requesting price data included in the PPR, wherein(c)(ii) includes operating the PPC to include parts identifying data inthe PPR for the at least one OE repair part, responsive at least in partto the entity identifying data and the at least one of the model and themileage data.
 17. The method according to claim 1 wherein in (b)(ii) theNPR includes data corresponding to at least one of a model and a mileageof the damaged vehicle, wherein (c)(ii) includes operating the PPC toinclude at least one of identifying data in the PPR for the at least oneOE repair part, and identifying data in the SPR for the at least onefurther OE repair part, responsive at least in part to at least one ofthe model and the mileage data.
 18. A method comprising: a) operating aparts pricing circuit (PPC) to receive a needed parts record (NPR),wherein the NPR includes parts identifying data usable to identify atleast one OE repair part available from an authorized dealer of avehicle manufacturer, usable to repair a damaged vehicle that wasproduced by the vehicle manufacturer, b) operating the PPC responsive atleast in part to the NPR, to produce a parts pricing record (PPR),wherein the PPR includes repair parts identifying data and respectiveprice data for the at least one OE repair part corresponding to theparts identifying data included in the NPR, and to produce asupplemental parts record (SPR) including repair parts identifying datafor at least one other OE repair part not included in the NPR that islikely to be usable in repair of the damaged vehicle, c) operating thePPC to cause a unique identifier (ID) to be associated with the PPR andthe SPR, d) operating the PPC to store the PPR and the SPR inassociation with the ID in a data store associated with the PPC, e)operating the PPC to receive the ID from a parts order circuit (POC)associated with an authorized dealer of the vehicle manufacturer, f)operating the PPC responsive at least in part to receipt of the ID fromthe POC, to cause the PPR and the SPR to be accessible to the POC,wherein the POC is operative responsive at least in part to at least oneof the accessed PPR and SPR to cause at least one of the at least one OErepair part corresponding to the repair parts identifying data includedin the PPR, and the at least one other OE repair part corresponding tothe repair parts identifying data in the SPR, to be furnished to avehicle repair entity (VRE) for repair of the damaged vehicle byinstallation of the at least one OE repair part or the at least oneother OE repair part thereon.
 19. The method according to claim 18wherein in (b) the PPC is operative to determine the parts identifyingdata for the at least one other OE repair part to include in the SPRresponsive at least in part to the parts identifying data correspondingto the at least one OE vehicle repair part included in the NPR.
 20. Themethod according to claim 19 and further including operating the PPC tocalculate a price and a seller rebate associated with the at least oneother OE repair part for which parts identifying data is included in theSPR, wherein (f) further includes communicating to the POC the price andseller rebate associated with the at least one other OEM repair part forwhich parts identifying data is included in the SPR.
 21. The methodaccording to claim 18 wherein (a) includes operating the PPC to receivein connection with the NPR, entity identifying data, and operating thePPC to determine an identity of an entity submitting the NPR, wherein(b) includes operating the PPC to at least one of include in the PPR,price data for at least one OE repair part include in the SPR, pricedata for the at least one other OE repair part, at a price levelresponsive at least in part to the identity.
 22. The method according toclaim 18 wherein in (b) the parts identifying data for the at least oneOE repair part corresponds to a direct replacement repair part providedby the manufacturer of the damaged vehicle, and the parts identifyingdata for at least one other OEM repair part included in the SPRcorresponds to a higher performance replacement part provided by themanufacturer of the damaged vehicle which provides higher performancethan the direct replacement repair part.
 23. The method according toclaim 18 and further including operating the PPC to determine if thedamaged vehicle is subject to an unperformed manufacturer recall repair,wherein in (b) the parts identifying data for at least one other OErepair part includes identifying data for at least one recall partusable to complete the unperformed recall repair on the damaged vehicle.24. The method according to claim 18, and further including operatingthe PPC to communicate with a remote vehicle operation data databaseincluding stored information regarding past operation of the damagedvehicle, and to make a near end of life determination that at least onevehicle component is near end of life based on the remote vehicleoperation data, wherein responsive to the near end of lifedetermination, the PPC is operative to include in the repair partsidentifying data for the at least one other OE part in the SPR, repairparts identifying data for at least one other OE repair part thatcorresponds to the at least one vehicle component.
 25. At least onenon-transitory computer readable storage medium having stored thereincircuit executable instructions, which instructions are operative tocause at least one circuit executing such instructions to performoperations comprising: a) operating a parts pricing circuit (PPC) toreceive a needed parts record (NPR), wherein the NPR includes partsidentifying data usable to identify at least one OE repair partavailable from an authorized dealer of a vehicle manufacturer, usable torepair a damaged vehicle that was produced by the vehicle manufacturer,b) operating the PPC responsive at least in part to the NPR, to producea parts pricing record (PPR), wherein the PPR includes repair partsidentifying data and respective price data for the at least one OErepair part corresponding to the parts identifying data included in theNPR, and to produce a supplemental parts record (SPR) including repairparts identifying data for at least one other OE repair part notincluded in the NPR that is likely to be usable in repair of the damagedvehicle, c) operating the PPC to cause a unique identifier (ID) to beassociated with the PPR and the SPR, d) operating the PPC to store thePPR and the SPR in association with the ID in a data store associatedwith the PPC, e) operating the PPC to receive the ID from a parts ordercircuit (POC) associated with an authorized dealer of the vehiclemanufacturer, f) operating the PPC responsive at least in part toreceipt of the ID from the POC, to cause the PPR and the SPR to beaccessible to the POC, wherein the POC is operative responsive at leastin part to at least one of the accessed PPR and SPR to cause at leastone of the at least one OE repair part corresponding to the repair partsidentifying data included in the PPR, and the at least one other OErepair part corresponding to the repair parts identifying data in theSPR, to be furnished to a vehicle repair entity (VRE) for repair of thedamaged vehicle by installation of the at least one OE repair part orthe at least one other OE repair part thereon.
 26. The at least onemedium according to claim 25 wherein in (b) the parts identifying datafor the at least one OE repair part corresponds to a direct replacementrepair part provided by the manufacturer of the damaged vehicle, and theparts identifying data for at least one other OEM repair part includedin the SPR corresponds to a higher performance replacement part providedby the manufacturer of the damaged vehicle which provides higherperformance than the direct replacement repair part.
 27. The at leastone medium according to claim 25 the operations further includingoperating the PPC to determine if the damaged vehicle is subject to anunperformed manufacturer recall repair, wherein in (b) the partsidentifying data for at least one other OE repair part includesidentifying data for at least one recall part usable to complete theunperformed recall repair on the damaged vehicle.
 28. The at least onemedium according to claim 25, the operations further including operatingthe PPC to communicate with a remote vehicle operation data databaseincluding stored information regarding past operation of the damagedvehicle, and to make a near end of life determination that at least onevehicle component is near end of life based on the remote vehicleoperation data, wherein responsive to the near end of lifedetermination, the PPC is operative to include in the repair partsidentifying data for the at least one other OE part in the SPR, repairparts identifying data for at least one other OE repair part thatcorresponds to the at least one vehicle component.